• Report: #1042232

Complaint Review: Optimal Stack

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  • Submitted: Wed, April 10, 2013
  • Updated: Mon, May 13, 2013

  • Reported By: Joe — Florida
Optimal Stack
6330 North Washington Street Denver, Colorado United States of America

Optimal Stack , What a Ripp off! Denver, Colorado

*UPDATE Employee: Optimal Stack Customer Care

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I signed up for the Free, yea should have known, trial membership of Optimal Stack.  Paid the shipping and waited forever to receive the product.  When I finally tried it, it was nothing.  In fact, for all I know its just caffine pills because all they do is give you a headache.

Then of course you forget to call and cancel because honestly there is no where that states you will be enrolled in a membership with a cost of $87 per month!  So I called and asked for a refund and to not send me anymore.  I was greeted with rudeness and then they said I have to pay for shipping and handling and that there is a restocking fee on top of it.  Oh and also my credit will take up to 60 days unless I wanted to take advantage of the one time offer of keeping the bottle for a 50% discount!

No I'm sending it back and contacting my credit card company.  Watch out it is a SCAM.

This report was posted on Ripoff Report on 04/10/2013 01:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Optimal-Stack/Denver-Colorado-/Optimal-Stack-What-a-Ripp-off-Denver-Colorado-1042232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Optimal Stack Customer Care

AUTHOR: Customer Service - ()

Optimal Stack is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in the following policies:

- A 30-day money back guarantee.  If youre not satisfied with the product for any reason at all, simply let us know and well issue you a full refund.  No questions asked.

- A free 14-day trial.  We give our customers a generous trial period with the product so theyre able to try it before purchasing it.  Again, if for any reason at all youre not satisfied, please contact customer service and well cancel your account to ensure that youre charged nothing further.

Please note that while this is a free trial, it is not a free sample as mentioned above.   It wouldnt be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so theres no risk for our customers and they have ample opportunity to try it to see if its right for them.  A large majority of our customers who take advantage of this free trial go on to take Optimal Stack month after month and they do so because they experience results.  It works.

These results are a reality of Optimal Stacks key ingredients a proprietary blend of Taurine, Beta Alanine, Caffeine, Arginine, and Alpha-Ketoglutarate that was designed to boost stamina, strength, intensity, energy, and focus.

Our corporate mailing address:

Optimal Stack
6330 North Washington Street #8
Denver, CO 80216

Our website:

http://www.optimalstack.com

And lastly, please call us.  1-866-330-2928.  Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.

Thank you for your time, thank you for your interest in Optimal Stack, and we look forward to helping you achieve your fitness goals.

Best Regards,

Optimal Stack, Corporate

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