• Report: #1036174

Complaint Review: Optimal Stack

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  • Submitted: Tue, March 19, 2013
  • Updated: Thu, March 28, 2013

  • Reported By: Tom — Virden Illinois
Optimal Stack
6330 North Washington St #8 Denver, Colorado United States of America

Optimal Stack The Ripoff continues Denver, Colorado

*UPDATE Employee: Optimal Stack Customer Care

*REBUTTAL Owner of company: Optimal Stack Customer Care

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Wish I had found this site before I place an order for the free sample.  Same scenario as posted earlier on this site.  I place an order for a free sample for $4.95 and wasnt aware I was signing up for a membership if I didnt call and cancel prior to 14 days after the order was placed.   I received in the mail just a bottle of product with no ligature stating what was needed to prevent any other charges.  14 days after I signed up for a free sample my card was charged $87.47 for a membership which I didnt discover on my charge statement until it was too late to cancel for a refund.    Have filed a complaint with the Illinois Attorney Generals office and filed copies of the complaints already posted on

this site and others about this companies poor business practices. 




This report was posted on Ripoff Report on 03/19/2013 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Optimal-Stack/Denver-Colorado-80216/Optimal-Stack-The-Ripoff-continues-Denver-Colorado-1036174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Optimal Stack Customer Care

AUTHOR: Customer Service - ()

Optimal Stack is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in the following policies:

- A 30-day money back guarantee.  If youre not satisfied with the product for any reason at all, simply let us know and well issue you a full refund.  No questions asked.

- A free 14-day trial.  We give our customers a generous trial period with the product so theyre able to try it before purchasing it.  Again, if for any reason at all youre not satisfied, please contact customer service and well cancel your account to ensure that youre charged nothing further.

Please note that while this is a free trial, it is not a free sample as mentioned above.   It wouldnt be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so theres no risk for our customers and they have ample opportunity to try it to see if its right for them.  A large majority of our customers who take advantage of this free trial go on to take Optimal Stack month after month and they do so because they experience results.  It works.

These results are a reality of Optimal Stacks key ingredients a proprietary blend of Taurine, Beta Alanine, Caffeine, Arginine, and Alpha-Ketoglutarate that was designed to boost stamina, strength, intensity, energy, and focus.

Our corporate mailing address:

Optimal Stack
6330 North Washington Street #8
Denver, CO 80216

Our website:

http://www.optimalstack.com

And lastly, please call us.  1-866-330-2928.  Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.

Thank you for your time, thank you for your interest in Optimal Stack, and we look forward to helping you achieve your fitness goals.

Best Regards,

Optimal Stack, Corporate
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#2 REBUTTAL Owner of company

Optimal Stack Customer Care

AUTHOR: Customer Service - ()

Optimal Stack is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in the following policies:

- A 30-day money back guarantee.  If youre not satisfied with the product for any reason at all, simply let us know and well issue you a full refund.  No questions asked.

- A free 14-day trial.  We give our customers a generous trial period with the product so theyre able to try it before purchasing it.  Again, if for any reason at all youre not satisfied, please contact customer service and well cancel your account to ensure that youre charged nothing further.

Please note that while this is a free trial, it is not a free sample as mentioned above.   It wouldnt be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so theres no risk for our customers and they have ample opportunity to try it to see if its right for them.  A large majority of our customers who take advantage of this free trial go on to take Optimal Stack month after month and they do so because they experience results.  It works.

These results are a reality of Optimal Stacks key ingredients a proprietary blend of Taurine, Beta Alanine, Caffeine, Arginine, and Alpha-Ketoglutarate that was designed to boost stamina, strength, intensity, energy, and focus.

Our corporate mailing address:

Optimal Stack
6330 North Washington Street #8
Denver, CO 80216

Our website:

http://www.optimalstack.com

And lastly, please call us.  1-866-330-2928.  Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.

Thank you for your time, thank you for your interest in Optimal Stack, and we look forward to helping you achieve your fitness goals.

Best Regards,

Optimal Stack, Corporate

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