• Report: #945027

Complaint Review: Optimal owner care

  • Submitted: Sat, September 22, 2012
  • Updated: Wed, June 15, 2016

  • Reported By: Anonymous — Orange California United States of America
Optimal owner care
1 west city drive Internet United States of America

Optimal owner care This company is a scam, Internet

*Consumer Comment: Wendy are you Brandon Beachum or John Ellis' Girlfriend?

*UPDATE Employee: So now you are Willy? Regardless of what you call yourself these days, more false statements.

*Consumer Comment: Optimal owner care: SCAM

*General Comment: Optimal Owner Care had to run and is now Keys Without Fees

*UPDATE Employee: Not a disgruntled former employee? Really?

*Consumer Comment: Point Well Made for Timeshare Owners

*UPDATE Employee: To "Steven"

*Consumer Comment: To Wendy - False Statement

*UPDATE Employee: The Facts

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Optimal owner care is just like any timeshare company. They will call u an promise you the so much but really they are after your money. So this is how it works, I used to work for this company and even moved up to doing the 30 min phone demos until I've had enough of lying to these poor timeshare owners who already made a mistake of getting caught up with a timeshare. They will cold call you and repeat about 10 times how they don't charge upfront, and how they will rent you your unused points to creat income. And you need to do is sit through a 30 min demonstration and they will show you.

Let me just say is that there is an upfront fee BUT they present it in a way that it doesent appear to be an upfront fee on their side. They will run this "Rental Points Calculator" and come up with a ridiculous amount of points that you will need for them to help you. And they will drop their partner "wholesale points" who they work with. But in reality it is the same company the same managers that the customers speak with on the demo are the se people who will sell you these points, as if that's not enough they will also show you their rental partners "roamba.com".... Guess what???

That's also the same company. If any timeshare owners get a call from this company hang up you will have a better time dealing with your timeshare through Wyndham directly. This company claims they are partnered with all these travel sites. They are not, this is a company that claims to have been in business for 4 years but when you check their BBB out it doesent add up, why is that? It's because in the 4 years they were in business they had to change their name to cover their tracks and before it was Optimal Owner Care this was point potential.

This report was posted on Ripoff Report on 09/22/2012 02:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Optimal-owner-care/internet/Optimal-owner-care-This-company-is-a-scam-Internet-945027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Wendy are you Brandon Beachum or John Ellis' Girlfriend?

AUTHOR: Willy - (USA)

Your twisted view of reality and business is only replaced by your foolishness in responding to these accusations.  In the tone of your leader and CEO who sites quotes that he claims to live by while taking peoples money, here's a quote. Blowing out someone else's candle won't make yours shine brighter Anon

In response to your comment on Orbitz, BBB is not a very common source for credibility for multi-billion dollar companies.  For no-name companies like Raomba, and Keys Without Fees with a website with no management info on it, or address its you're only refuge for credibility.  You are so desperate, you are checking SCAM websites and rebutting daily as if its your full time job.  Comparing you're little bait and switch call center to Warren Buffets multi billion dollar empire is again a testimony to your ignorance in the business world and your ethical malfeasance.

Also anyone interested in further RIPOFF proof, refer to people that are in the know at: http://tugbbs.com/forums/showthread.php?t=182118

And lastly, remember that every time you post here, you are adding a permanent record and keywords that will follow Brandon Beachum, Ryan Beachum and Jay Yadon forever.  So, I'm sure they don't all appreciate you ruining their ill fated futures.  
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#2 UPDATE Employee

So now you are Willy? Regardless of what you call yourself these days, more false statements.

AUTHOR: Wendy - (United States of America)

More false statements by Steven, I mean Willy, or whatever this disgruntled former employee who is actually a woman wants to call herself next. 

Optimal Owner Care had to run
THE TRUTH This is a ludicrous claim. We actually just signed a three year lease on a new office space. Optimal Owner Care is doing better than ever and we just broke company records in the month of December providing the rental service we provide to our REAL CUSTOMERS.  We arent going anywhere and we are not going by any other name. 

If you pay the BBB, they hide all complaints...
THE TRUTH Another ludicrous statement. To show proof, as an example, I searched the BBB for the well-known travel site, www.orbitz.com. Like us, Orbitz is also accredited with the BBB and you can see all their 1,431 complaints listed right on their BBB page here: http://www.bbb.org/chicago/business-reviews/online-travel-agency/orbitz-in-chicago-il-53000458. Why arent their complaints hidden? Cant this huge company afford to pay off the BBB to remove their complaints? No, because the BBB doesnt truly work like that! As you can see with the BBB, if a customer files a complaint on a company, it is listed on the companys BBB page, but then they have the chance to rebut, or fix the complaint.  If the customer agrees that the business resolved the issue, then the complaint is closed. In Orbitzs case, they still show 211 complaints where the customer was not satisfied with the business response, so the complaint was never closed. We dont have any complaints because we take good care of our clients. However, if we ever get as big as Orbitz Im sure we will inevitably have a few complaints, most businesses typically cant avoid this ultimately no matter how hard they try to make everyone happy.  

when you change your name as a DBA, it erases old complaints
THE TRUTH You can also see on Orbitzs BBB page that their DBAs (Doing Business As) are actually listed at the bottom under (Alternate Business Names). The truth is DBAs are a very common practice in our industry (and many others) to market under different names to reach a broader audience. There is nothing fraudulent about it, it is a very commonly used and legal practice. The BBB just adds your DBAs onto your existing BBB page, they dont ever open a new page and remove old complaints.

Brandon and Ryan Beachum have owned XYZ companies.
THE TRUTH Your facts still arent straight. Although some of the info you listed in regards to ownership is correct, most of the info is not. But even if you were correct, so what? As I mentioned before, every company on planet earth has owners. Brandon actually owns many other companies than the ones you mentioned here and Im sure he will own more in time. Isnt that what all successful entrepreneurs do? Is Warren Buffett a scammer because he owns over 50 companies? Of course not! They all provide different products or services and legally they need to be separated for that very reason. If you knew anything about business you would realize that. Actually, the point you bring up here is really a huge credibility builder showing that we do things the right way, so thank you!

They will be shut down
THE TRUTH One of our owners (whom you failed to mention) is actually an attorney. We will never be shut down because we are legally compliant and he is a huge stickler on making 100% sure of it. Do things the right way and you get good results. Our ongoing and rapidly growing success is proof of that. 

Why do you deny customers that have too many points
THE TRUTH Ive went over this 100 times, its simply not true. We are happy to explain to our prospective clients our policies regarding who we choose to partner with and why. We are also happy to give them references of both clients who have chosen to add on points to their ownerships and those who have not.   

Where can you find our rentals? Here is an example where we recently sold out 278 rentals in just a weeks time on Travel Zoo (via our partner Roamba): http://www.travelzoo.com/local-deals/Orlando/Getaway/32152. 278 rentals isnt bad for a week long promotion, huh Willy? Im sure you will just say Travel Zoo is in on our elaborate scam as well! 

Here is the truth about our company. I think everyone would agree multi-room timeshares are superior to hotels. However, the problem (until we came along) was none of the big travel companies wanted to partner with individual timeshare owners to get access to this superior product. Its just not realistic for someone as big as say, Travel Zoo, to deal with individual owners limited inventory.  So the founders of our company realized this was a huge void that should and could be filled. So they set out to form a conglomerate of owners that would actually make sense for the big travel companies to work with. Well, after a whole lot of hard work and several years later, it has worked better than they could have ever imagined. As a result, we are constantly adding new travel partners and breaking our previous rental records! So why would we need to scam anyone when we can make really good money legitimately? 

The reality is, we are as legitimate as they come we are the only company in the world of timeshare that I know of that actually sends checks to timeshare owners (see attached examples). We are a positive group heading in a positive direction, in contrast to the limited negative comments written by a few uninformed people, or those who have an obvious mission to thwart our efforts and success. As I always say, if we are such scammers where are all our client complaints online? There arent any because our clients are very happy and we intend to keep them that way! 
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#3 Consumer Comment

Optimal owner care: SCAM

AUTHOR: IsabellaP - (United States of America)

Thank you for exposing this company Steven!! I don't believe a single word from Wendy, to me, all timeshare companies are just fraudulent, over promise and under deliver:


I'll beware and tell my friends about this, i'm tired of receiving calls from telemarketers asking for upfront fees
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#4 General Comment

Optimal Owner Care had to run and is now Keys Without Fees

AUTHOR: Willy - (United States of America)

In response to Wendy, the reason that the BBB is so great for you to use a point of credability is because anyone who has owned a business knows that if you pay them, they hide all complaints. Yelp does this as well. Plus, when you change your name as a DBA and register with BBB, they use the DBA as a new business which erases all the old complaints.  

So, to keep the record and illegal practices of selling points from the same company with a different name, one would have to make multiple company names to confuse prospective buyers into thinking that they've been around for years although each new website has a date on it and the story is right there.  Brandon and Ryan Beachum have owned Point Potential, Vertice Vacations, Bid Your Inn, Optimal Owner Care, Keys Without Fees, Roamba, and Wholesale Points...and before they are shut down by the FCC or SEC, they will have a few more names. 

Wendy, if your company sells a legit product, why so many names?  Why do you deny customers that have too many points when your business claims to be a rental agency?  Where can I find your rentals, because if you are a legit rental agency, you must have hundreds of available rentals?  

And, if anyone wants additional info on these company names that are the same bait and switch call center, check the Timeshare Users Group website where they've been called out and Wendy here had plenty to say until the questions by in the know members got too tough!
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#5 UPDATE Employee

Not a disgruntled former employee? Really?

AUTHOR: Wendy - (United States of America)

"Steven" wrote: "The information that I posted came directly from conversations that my wife and I had when given presentations as timeshare owners."

So let me get this straight, in you and your wife's 30 minute presentation with us you uncovered knowledge about: 

  • Whether or not people who work here are independent contractors or employees
  • Who and how many people have been asked to leave our company due to the pay scale or how they fit in with our organization
  • Our supposed terminated agreement with bookit.com
  • Who the supposed owners of our company are
  • How long points supposedly take to transfer from Wholesale Points
  • All the logistics of our various partnerships
Wow, you sure garnered a lot of bad info in 30 minutes! The weirdest part is, nobody who works here WOULD EVER discuss any of those talking points with clients, especially considering the majority of what you said was completely false. Good try. Actually, not a good try, you make an awful liar. Good luck finding a new job though. 
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#6 Consumer Comment

Point Well Made for Timeshare Owners

AUTHOR: Steven - (United States of America)

I stated in my first statement I am a consumer. I am not an employee of Optimal Owner Care or any of the affiliate companies. Not sure of the tangent of your statement.

The information that I posted came directly from conversations that my wife and I had when given presentations as timeshare owners. We DID NOT choose to purchase anything through Wholesale Points or rent our points through Optimal Owner Care.

Thank you for your long and exasperating post as that is exactly proving the point I was making.

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#7 UPDATE Employee

To "Steven"

AUTHOR: Wendy - (United States of America)

Yes, my name is Wendy and yes I am a manager at Optimal Owner Care. And you are Steven? That's interesting because I don't recall a Steven ever working with us. 

As far as which affiliates we work with, you have no idea what you are talking about. We are actively working with many online travel agencies and rental portals (including bookit), despite your claims to the contrary. Actually, as a result, we just celebrated our biggest week in rental ever as a company last week, thank you very much!

Roamba, was also just named Top Rental Mangement Company of 2012 by FlipKey last week (who is owned by Trip Advisor which is a publicly traded 5 billion dollar travel company). Look it up. Is Trip Advisor a scam too? Are they in on it with us? I think a 5 billion dollar travel company may have slightly more credibility then this disgruntled person hiding behind a made up name.

As far as where we are located, yet again you are not relaying any new information. Of course all of our clients are well aware of each companies office location prior to working with us, as they all send their client agreements to our respective addresses. This is a non-issue and there is nothing weird about being affiliate companies that are in the same building, even though you want to act like it is some sort of a problem or revelation to write about it online. Quite to the contrary, being nearby is actually a huge benefit when it comes to getting things accomplished that require collaboration, because there are a lot of moving parts when it comes to doing what we do. 

As far as your list of owners, yet again, you have stated it wrong. Just because someone is management here doesn't mean they are necessarily an owner. And even if the people you named were all owners, what difference does it make? That would be totally fine. Every company has owners as far as I know and we certainly have never posted anything on the internet to say who is or isn't among our ownership. We are too busy working. So any info posted out there online that may be incorrect in regards to our ownership probably just comes from someone like Steven posting nonsense about us online because they have nothing better to do with their time. 

So the Better Business Bureau is a scam now too? Interesting.

And I checked with Wholesale Points and they never had a Steven that worked with them, so I am not sure how you would know anything about point transfers or the status of point transfers. 

All I can say is what I stated before, our clients are happy and we will continue making them happy by providing the service that we promise to provide. period. 

"Steven", I recommend that you go find something more productive and positive to do with your time too other than post negative stuff online. I guarantee you going out of your way to harm those with positive intent will never attract success or happiness into your own life. Regardless though, I sincerely wish you nothing but the best in your future endeavors and hope you will one day learn this valuable key to success in life.
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#8 Consumer Comment

To Wendy - False Statement

AUTHOR: Steven - (United States of America)

Wendy, the manager of Sales is that your current title now?

First of all you should not state you in your reply about being a disgruntled employee and knowing who it is as there has been many employees or should refrain to saying Independent Contractors that have left or been asked to leave Optimal Owner Care due to the pay scale or they just did not fit in.

As for affiliate companies, successful companies do have affiliates but do not state false information as to being an affiliate to BookIt.com when infact the agreement was terminated by BookIt.com and confirmed in writing but companies that Optimal Owner Care are affiliated with Roamba (roamba.com) and Wholesale Points (wholesalepoints.com) still use this information to prospect clientele.

It is no surprise that there are affiliates and ALL the companies reside within the same building and office but have different suite numbers to comment to new and old clientele just in case they ask, right about the same address? However, the owners reflecting as Brandon Beachum, Ryan Beachum and Jay Yadon when you are in the office or on a telephone call contradict an Internet search, Why?

So owners who do not have something to hide should not keep their names off corporate information but then again a telephone directory is not even available when you call the main number. Unless you know someones exact extension you have to go through an employee who does more than just play receptionist.

The process starts with Optimal Owner Care then if a client does not have enough points and is referred to the affiliate company Wholesale Points to buy more points because without the right amount of points, Optimal Owner Care cannot help everyone - there is just to many owners and not enough Independent Contractors and employees to manage the vacation owners right? Isn't that part of the closing message from Ryan Beachum? Then after a deal is processed and closed, Roamba rents out the available points for the new and old clientele.

As for the Better Business Bureau do not underestimate why there are not complaints. It is my understanding that should be the least of your worries, check in house and with your current owners and there are several where their process to receive points has taken over 14 months to process. When it should have only taken 3 to 4 months max.

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#9 UPDATE Employee

The Facts

AUTHOR: Wendy - (United States of America)

My name is Wendy and I am a manager at Optimal Owner Care. I had to reply because there are so many false statements in this post. First, this is obviously a disgruntled former employee and if I am right about who I think it is, they were actually let go because they were the ones being dishonest while working here. We certainly never authorized this person to lie to any poor timeshare owners, nor do we condone any of our current employees to lie.

Also, the limited factual information this person is divulging on here is not in any way a big secret. Of course we want you to have a significant amount of points left over after your own vacationing before we take you on as a client. Of course we
arent interested in working with someone who has none left over, or only has a small amount of points left over each year. We want clients that are flush with points, because we can only manage so many clients and client accounts. So our
goal as a company is to have as few clients as possible, with as many points as possible. We are very upfront about that fact.

We are also very upfront about the fact that we have an affiliate company, Wholesale Points, who can get you discounted resale points if you are interested in doing so. However, we also recommend for you to get them from another source if you have access to do so, like a friend or family member that will sell you their extra points.  And we do have many
clients who never bought extra points from Wholesale Points before they came on as a client because they got them from somewhere else, or they already had a significant amount left over each year after taking their vacations.

Also, the fact of the matter is that neither Wholesale Points or Roamba is the same company as Optimal Owner Care, they are affiliate companies and we name them as such in our presentation to potential clients. Once again, this is not any big secret. By the way, dont all successful companies have affiliates they work with? Isnt that the way the business world
generally works? I believe it is.  We actually have affiliations with many companies, including several big online travel agencies inspite of what this person claims and have the inventory online to prove it (as well as contracts with these companies). So yet again, another false statement.

Lastly, as far as the BBB goes, one more false statement. Go to the bottom of our BBB page and you will see our business inception date is 2008. More importantly, you will also see that we have zero customer complaints on the BBB and an A rating, which is a fact that we are very proud of. If we were such a scam wouldnt we have lots of actual customer complaints? I would challenge you to find a single customer complaint online. You simply wont. The reality is you can call anything a scam online if you dont like a company. For example, Google Goodwill Scam, Salvation Army Scam, Wal-Mart Scam or any
other company you may like and I bet you will see someone calling them a scam. All I ask is that if you are a potential client of ours, do your own due diligence on us and I am confident you will find that although we arent a perfect company by any means, we have the best of intentions and yield excellent results for our clients. For that matter, you can ask for me (Wendy) at the office and I will give you as many current clients to talk to directly as you would like. That way you can hear from other owners who actually work with us about their experiences.
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