- Report: #778008
Report - Rebuttal - Arbitrate
Complaint Review: Options University
Options UniversityInternet, Florida United States of America
Options University Keep Billing after cancelling account, even after they made a refund up Internet, Florida
*REBUTTAL Owner of company: Easy to cancel. Customer is not always right.
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They were very courteous, and stopped the "automatic payments" then, even issued a refund or two for months. I never used one item of information that I ever paid for...just didn't have the time to get into it, so I bit the bullet on what I had paid for, and accepted that.
Now, they have been billing me $97.00 per month for some time, and call as you might, you, at best, get some secretary who puts you thru to "accounting," which is a dead end. "leave a message..." Yeah, right...you stand a better chance of getting a call back from Santa Claus! Mostly, you just get a voicemail telling you to leave a message.
DO NOT GIVE THESE PEOPLE a working credit card! You will never get your "payments' stopped. Hopefully, they will see this, and I will be happy to retract it, IF I get to see the credits posted to my account. In the mean time, be very careful...
This report was posted on Ripoff Report on 09/17/2011 03:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Options-University/Internet-Florida-/Options-University-Keep-Billing-after-cancelling-account-even-after-they-made-a-refund-u-778008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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