- Report: #195258
Report - Rebuttal - Arbitrate
Complaint Review: Oral Bright Securepaysystems
Oral Bright Securepaysystems1084 East State Road Suite F American Fork, Utah U.S.A.
Oral Bright Securepaysystems Rip-Off Deceptive Marketing Unresponsive American Fork Utah
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Then a 5th kit arrived without warning. When I called customer service I was told that I should have cancelled after the 4th shipment otherwise kits would continue to arrive approximately every 30 days. Nowhere in the 6 pages of Terms and Conditions of Service does it note that cancellation is required to halt shipments once the 4 additional treatments were received.
The Terms and Conditions do indicate that they will keep most of your money no matter what: $30.00 fee to destroy the shipment if you return it (even if unopened), $25.00 minimum fee if you dispute the charge on your credit card, etc.
I have contacted Customer Service four times by telephone since May 22nd. I asked to speak to a Supervisor each time. Each time I was told that no supervisor was available but I would be contacted within 24-48 hours. I have still not been contacted by anyone.
I have no intention of giving up without a resolution in my favor. I will also be filing reports with the BBB and the California and Utah State Attorneys General.
This report was posted on Ripoff Report on 06/07/2006 01:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Oral-Bright-Securepaysystems/American-Fork-Utah-84003/Oral-Bright-Securepaysystems-Rip-Off-Deceptive-Marketing-Unresponsive-American-Fork-Utah-195258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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