- Report: #912783
Report - Rebuttal - Arbitrate
Complaint Review: Orange County Pool & Spa
Orange County Pool & SpaP.O. Box 17577 Anaheim Hills, California United States of America
Orange County Pool & Spa Brian Rejniak NO customer service - Inexperienced technicians - Overcharging Anaheim Hills, California
*Author of original report: OC Pool & Spa - the harassment continues
*REBUTTAL Owner of company: Shelly Sanders doesn't pay her bills
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OC Pools serviced our Yorba Linda home from 4/2011 to 7/2011. We experienced more issues in 3mos than we ever did in the previous 5-years. Our tenant continually complained about the lack of service and condition of the pool. When I approached Brian he quit mid month but yet charged for the whole month.
Due to the lack of experience of his technician we replaced a pump basket twice in a 2-month period. The 2nd time it melted because the pump ran dry for over a week (that we are aware of). His tech didn't catch the issue even though our tenant told him the pool cleaner had no suction. In the end we had to pay another company to repair the damage his tech had done. Thankfully the entire pump did not burn up.
OC Pools not only caused damage to our pool by utilizing inexperienced technicians, their customer service is horrible. And instead of correcting the issue, they just quit and then charged for services either not performed or service calls not authorized. When I refused to pay the erroneous charges I received a series of threats from the owner, Brian. He has since filed a mechanics lien and now submitted $291 to a collection agency. This total doesn't even match the disputed charges. Brian would not take my phone calls and blocked my email address so that I could not contact him. When I sent an email from another address he blocked that one too.
This is an unprofessional company with a childish owner and should not be in business. Thankfully they only serviced our pool for 3mos but a year later I am very happy with our new company but unfortunately still dealing with the immature business practices of this company. It's not worth it, there are too many good companies out there. I also reported them to the BBB.
This report was posted on Ripoff Report on 07/16/2012 11:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Orange-County-Pool-Spa/Anaheim-Hills-California-92817/Orange-County-Pool-Spa-Brian-Rejniak-NO-customer-service-Inexperienced-technicians--912783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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