- Report: #1050326
Report - Rebuttal - Arbitrate
Complaint Review: Orange County Professional Auto Brokers
Orange County Professional Auto Brokers2630 E. Spring Street Long Beach, California USA
Orange County Professional Auto Brokers 10 Months of agony, ended in losing thousands of dollars!! Buyer beware!! Long Beach California
*Author of original report: Final Response
*REBUTTAL Owner of company: It's not Water Under the Bridge!
*Author of original report: It's done and gone...
*General Comment: A time limit...
*Author of original report: The Facts Speak for Themselves
*REBUTTAL Owner of company: Receipt of Transmission paid for by us
*REBUTTAL Owner of company: Our Ebay Feedback of 100% Speaks for itself
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I purchased a 2006 Covertible Mini-Cooper in June, 2012 off eBay. I felt comfortable doing so, as this seller had "100% positive feedback" which is what they seem to rely on to defend themselves. Unfortuntaly, I also left them positive feedback early in my ownership. I am kicking myself as I should've waited! I then could've not only reported them to eBay and gotten a full refund, but, I also could've left negative feedback to warn others! As it is, I did recently call eBay to report them just so that they would have it on record for any future problems.
Being a woman, and a single mother, I am not what you would call "car saavy". However, I have worked in the auto industry in the past as a product specialist, and am technologically saavy enough in the basics. Well, this car was not basic at all! It started when it arrived. It was missing an antenna, which I did call them to complain about, after I bought a new one. [continued below]....
The worst of the worst is next. Back to the transmission, well, it started to hesitate in higher gears. It is an auto CVT transimission and past 45mph was stalling in shifting up. I take it back into BMW and pay $125 for a diagnostic test when they break the news that it needs a new transmission! They said it would be about $6-$7000!! I was hysterical. I hadn't even had the car 10 months. I called John at OC Auto Brokers. Though he was understanding, and sent me a reciept that the transmisson he didn't tell me about, was still under warranty, it didn't fix the issue. Not to say the least. I had to make numerous calls to the company they purchased the transmission from, and was told that I would need to ship the transmission to them, pay for shipping, and they would inspect it. If they deemed it bad, they would send a new one, and pay for labor and shipping. But...this would take almost 8 weeks and in the meantime I would be without a car! Oh, did I also mention the car needed suspension work too? The BMW technicians found that out, and it also had an airbag sensor that stayed on. I never even thought about this when the car arrived. It had been on, and I just never honestly noticed it being something important. How wrong I was!
I will NEVER recommend this company to anyone. I have shed numerous tears over this, have lost countless hours of sleep, been affected at my job, and even my time with my son. It has been the worst experience of my life!!! I ended up taking the car into a dealership yesterday and just trading it in. I lost around $5000 in the transaction and am sick about it. However, at least I now have a brand new car with a warranty, from a local and reputable dealer!
PLEASE listen to me and NEVER buy from these people!! I don't care how nice they are on the phone, or how "great" thier eBay scores might be. I am sure many people wrote those positive feedback comments prior to having waited enough time to truly know the nightmare of a car they would end up with!
This report was posted on Ripoff Report on 05/12/2013 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orange-County-Professional-Auto-Brokers/Long-Beach-California-90806/Orange-County-Professional-Auto-Brokers-10-Months-of-agony-ended-in-losing-thousands-of-1050326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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