- Report: #926951
Report - Rebuttal - Arbitrate
Complaint Review: Orange Theory Fitness
Orange Theory Fitness7000 E Mayo Blvd. Bldg 1, Suite 1016 Scottsdale, Arizona United States of America
Orange Theory Fitness - Bobbe Ariano Buyer Beware! Bad Billing Practices! Scottsdale, Arizona
*General Comment: OT Billing Practices are Not Customer-Friendly
*Consumer Comment: My Experience
*Consumer Comment: In response to OrangeTheory complaint
*Author of original report: Buyer Beware - Orange Theory Fitness in Scottsdale owned by Bobbe Ariano
*REBUTTAL Owner of company: BUYERS HAVE NO FEAR
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Be very careful when singing any agreement with this Orange Theory Location in Scottsdale on Mayo.
Their billing practices are shady at best. If you sign up for a monthly program, they make it very hard to cancel and will try to ding your even after you cancel your membership. I got a few pulls in class, no fault of the instructors, I am just out of shape. But when I tried to cancel my monthly membership, they make you come in to the location and will not do it over the phone. They then make you sign a paper, and in ultra tiny print, it says that it will not take effect for 30 days. They then ding you for the entire month. Real nice. These types of nefarious billing practices are simply designed to steal from unsuspecting customers like you. They say you can of course continue to use the membership for the remaining 30 days, which is a moot point if you cannot train there anymore because of an injury. Or simply do not want to take there classes anymore.
That said, I hope this helps any unsuspecting folks. If you are going to take classes there, dont let them do an auto-debit. They will make it tricky to get out. And believe me they will push you to do it it. This way they are guaranteed to steal anothe $150 from you when you attempt to cancel. In a time where business are trying to get more members, you would think they would be more respectful of your hard earned dollars. The Scottsdale Orange Theory Location does not. In fact, they seemed to pride themselves on the shady policy.
The good news is there are plently of honest fitness organizations in Scottsdale, so you can save yourself an extra $150 of your hard earned dollars and not be scammed by Scottsdale Orange Theory Location owne by Bobbe Ariano. Good luck and go loose weight, not your wallet!
This report was posted on Ripoff Report on 08/14/2012 07:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Orange-Theory-Fitness/Scottsdale-Arizona-/Orange-Theory-Fitness-Bobbe-Ariano-Buyer-Beware-Bad-Billing-Practices-Scottsdale-Ari-926951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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