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  • Report: #961011

Complaint Review: Oranum Affiliates

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  • Submitted: Sat, October 27, 2012
  • Updated: Sun, November 04, 2012

  • Reported By: rosebudz — chicago Illinois United States of America
Oranum Affiliates
Portugal Internet United States of America

Oranum Affiliates Oranum Affiliates I'm owed $500 for promoting Oranum as an Affiliate now Katalin refuses to pay and accuses me of fraud, I submitted Proof ,HELP! Internet

*General Comment: sounds like an internet scam - Russian, Portuguese or whatever

*REBUTTAL Owner of company: Official Response from Oranum Affiliates

*REBUTTAL Owner of company: Official Response from Oranum Affiliates

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 I signed up for an affiliate account, it was my first experience and I thought I would give it try to make some money, I posted ad online, and I did give my link because I introduced the site to a family member and they had never had a reading before and wanted to test your site out, I was unaware until today that you could not share you link with a friend, I read through the guidelines carefully, and the only thing I have been doing to get traffic is posted ads on free sites, like craigslist and gum tree, mantra and a couple of others, I was told alot of scams are going on online, so I decided to hold off posting a moment until I am actually paid, in the mean time, I got a person to help me update my website to focus on Oranum website, and help me put my links and live feeds on there, because Im no computer expert. I deleted my website content so it can be updated to more professional appearance, I was suppose to work on it today, not this happens

I am owed $500, $400 for 4 signups and bonus of $100

I contacted Kaitlyn in charge of the affiliate program to verify when I would receive payment, because I wasn't sure if I had to wait a whole other month or should I be watching the mail, my building I live in has a major problem getting mail on time and I wanted to be on the look out for it, didn't mean to be a pest I just wanted to be downstairs to check for mail when the mail person arrives, so I wont miss getting my check. Today I received a response saying my account was closed due to fraud, I have not committed any type of fraud what so ever I even have proof of the sites where I have been spending time post, creating quality ads with pictures of psychics from the site, I was accused of know the people who signed up which is not the case, I swear to you, I am honest person, and don't believe in scams because its not right and goes against my morals. I was really counting on this money so I could put it on a low cost car, I need to purchase, due to a mechanic ruining my engine, and not willing to do anything to fix it, if you wish you can call the people who signed up, I promise I dont know who they are, I have done nothing wrong, I am saddened by this and can't believe this is happening, I would very much like to continue to be apart of your site, I just made fliers to post at the grocery store and also in local libraries and other companies that will allow me to make a purchase, please I'm begging for you to reconsider, accept my ads that I have posted as proof, I know there are alot of crooks out there but Im not one of them, any help you can give would be appreciated, Im a single parent of two small children, and joined the site to make money to get a car, and to save for christmas gifts, I was even siging up to pay for a google advertising, I have proof of everything, please accept.

Here are my ads:
http://www.gumtree.com/p/business-services/1-psychic-network-offering-live-video-chat-email-phone/1001971700
http://www.gumtree.com/p/business-services/new-1-psychic-network-offering-live-video-chats/1001971689
 http://losangeles.craigslist.org/sfv/biz/3346249122.html
 http://vancouver.en.craigslist.ca/van/ths/3346076254.html

I had a few more that expired, I had planned on working on my website today, and doing ad posting on numerous sites, as well as paying to advertise to gain a higher amount of traffic. If you wont allow me back in the program, can you please consider paying me the money that is due to me, I worked so hard on this, and advertising, I put together tasteful ads with pictures of the psychics, please help me.

me the affiliate
*****son@comcast.net
773-***-1911

conversation with kaitlyn please review
[8:44:15 AM] me the affiliate: Hi oranum.affiliates! Id like to add you on Skype. me the affiliate
[8:45:10 AM] Oranum Affiliates- Katalin: Oranum Affiliates- Katalin has shared contact details with me the affiliate.
[8:45:13 AM] Oranum Affiliates- Katalin: Hi
[8:45:17 AM] Oranum Affiliates- Katalin: As per my emails
[8:45:22 AM] Oranum Affiliates- Katalin: we found you were fraud
[8:45:31 AM] me the affiliate: I don't understand
[8:45:40 AM] me the affiliate: I have not committed any fraud
[8:45:49 AM] me the affiliate: can send you links to all my postings
[8:45:54 AM] Oranum Affiliates- Katalin: well, this is not what our risk mangement team says
[8:45:55 AM] me the affiliate: I followed all the rules,
[8:46:02 AM] Oranum Affiliates- Katalin: your friends and relatived were purchasing

[8:46:17 AM] Oranum Affiliates- Katalin: the purchases therefore are not real - we do not take them into account
[8:46:36 AM] me the affiliate: you said I could post on websites right
[8:48:09 AM] me the affiliate: well one family member signed up and received a reading, because she wanted to test it out, she had never had a psychic reading before, it was nothing posted on the website that said you couldnt refer friends, but only referred one person that I know

[8:48:14 AM] Oranum Affiliates- Katalin: the purchases made are NOT valid
[8:48:24 AM] me the affiliate: why not?
[8:49:03 AM] me the affiliate: I have four signups, I worked really hard on my ads
[8:49:06 AM] me the affiliate: can I please show you

[8:49:12 AM] me the affiliate: just for the records
[8:49:26 AM] me the affiliate: can provide my links, I took the time to even post pictures of the psychics
[8:49:30 AM] me the affiliate: I swear to you
[8:49:33 AM] Oranum Affiliates- Katalin: all signups are from people you know
[8:49:36 AM] Oranum Affiliates- Katalin: this is fraud
[8:49:37 AM] Oranum Affiliates- Katalin: sorry
[8:49:43 AM] Oranum Affiliates- Katalin: nothing I can do

[8:49:44 AM] Oranum Affiliates- Katalin: thanks
[8:49:56 AM] me the affiliate: I don't know any people only 1
[8:50:09 AM] me the affiliate: can you check to see where these people are from
[8:50:14 AM] me the affiliate: Im in chicago ,il
[8:50:20 AM] Oranum Affiliates- Katalin: we have a very goos risk management system

[8:50:22 AM] Oranum Affiliates- Katalin: so I can see all
[8:50:26 AM] Oranum Affiliates- Katalin: who is related to who
[8:50:49 AM] me the affiliate: I only have been promoted one ad, because I a newbie to affiliate sites
[8:51:07 AM] me the affiliate: can I speak with risk management, I will show them my ads with the links

[8:51:21 AM] me the affiliate: I posted on craigslist, and gum tree, and a couple others
[8:51:43 AM] me the affiliate: I haven't did anything wrong maa'm
[8:52:14 AM] Oranum Affiliates- Katalin: Sorry, the decision was made
[8:52:20 AM] me the affiliate: I could not post full time, because I work also, so that another reason but you can see the traffic I sent

[8:52:51 AM] me the affiliate: I feel like I have been scammed I did the work, and I took my time writing ads and posting them
[8:53:11 AM] me the affiliate: and you wont even look at my work, so I can prove I have not commited fraud
[8:53:34 AM] me the affiliate: I had at least 30 hits to the site
[8:53:53 AM] me the affiliate: your saying I told 30 people to go to the site that I know

[8:54:08 AM] me the affiliate: thats not trueme the affiliate, Im being honest with you
[8:55:16 AM] me the affiliate: hello
[8:55:43 AM] Oranum Affiliates- Katalin: nothing I can do - sorry.
[8:56:18 AM] me the affiliate: if I can no longer promote then I will take down the ads now, becausethey are still attracting traffic

[8:56:31 AM] me the affiliate: when will I receive my payment
[8:56:43 AM] Oranum Affiliates- Katalin: You will not
[8:56:51 AM] Oranum Affiliates- Katalin: as the sales are not valid
[8:57:03 AM] me the affiliate: so this was a scam

[8:57:39 AM] me the affiliate: can I have the owners name, I would like to have them look into this
[8:57:45 AM] me the affiliate: I should be paid for the work I put in
[8:58:00 AM] me the affiliate: and I have all the proof of my ads
[8:58:06 AM] Oranum Affiliates- Katalin: look

[8:58:09 AM] Oranum Affiliates- Katalin: if people you know
[8:58:13 AM] Oranum Affiliates- Katalin: make a purchase on the site
[8:58:14 AM] Oranum Affiliates- Katalin: via
[8:58:18 AM] Oranum Affiliates- Katalin: your referal link
[8:58:21 AM] Oranum Affiliates- Katalin: that is fraud

[8:58:41 AM]me the affiliate: how can you say I know these people, can you please check and see where they come from
[8:59:12 AM] Oranum Affiliates- Katalin: risk management did
[8:59:18 AM] Oranum Affiliates- Katalin: this is how we know you are in connection
[8:59:37 AM] Zeola Wilson: and they are from illinois chicago, thats has to be a conincidence
[8:59:45 AM] Oranum Affiliates- Katalin: you are more then welcome to write an official email that you do not agree with this -

[8:59:49 AM] Oranum Affiliates- Katalin: but here I am closing this issue
[9:00:04 AM] me the affiliate: can you give me the managers name
[9:00:06 AM] Oranum Affiliates- Katalin: no -
[9:00:17 AM] Oranum Affiliates- Katalin: but you can write an official complaint email
[9:00:18 AM] me the affiliate: and I would like contact information for risk management also

[9:00:21 AM] Oranum Affiliates- Katalin: and I will forward it
[9:00:23 AM] Oranum Affiliates- Katalin: no
[9:00:39 AM] Oranum Affiliates- Katalin: help@oranumaffiliates.com
[9:00:42 AM] me the affiliate: why do you do things like this

[9:00:43 AM] Oranum Affiliates- Katalin: please write your email here
[9:00:50 AM] Oranum Affiliates- Katalin: Thank you!
[9:00:59 AM] me the affiliate: so you had no plans on payng me
[9:01:39 AM]me the affiliate: I'm going to post a ripoff report, I cant believe this
[9:02:09 AM] Oranum Affiliates- Katalin: we always pay the webmasters who bring is quality and valid
sales

[9:02:17 AM] me the affiliate: I did that
[9:02:21 AM] Oranum Affiliates- Katalin: ok
[9:02:24 AM] Oranum Affiliates- Katalin: as I said
[9:02:26 AM] me the affiliate: how can you do this to me, you dont even know me
[9:02:26 AM] Oranum Affiliates- Katalin: write and email please
[9:02:33 AM] Oranum Affiliates- Katalin: if you do not agree with the decision
[9:02:59 AM] me the affiliate: I need to have the owners information to dispute this with higher ups, because this is wrong

[9:03:41 AM] Oranum Affiliates- Katalin: help@oranumaffiliates.com
[9:03:47 AM] Oranum Affiliates- Katalin: please write your email here
[9:03:48 AM] Oranum Affiliates- Katalin: Thank you!
[9:04:19 AM] me the affiliate: this will go to you, as I have already been informed that you are in charge of affiliates
[9:04:38 AM] Oranum Affiliates- Katalin: it is a general email address

[9:04:42 AM] Oranum Affiliates- Katalin: will not come to me
[9:04:49 AM] me the affiliate: I dont want a general email
[9:05:03 AM] Oranum Affiliates- Katalin: this is what I can offer
[9:05:13 AM] me the affiliate: why are you not cooperating with me, I haven't done anything wrong
[9:05:33 AM] me the affiliate: can you call these people who signed up
please

[9:05:47 AM] me the affiliate: I was really counting on my money, as I have bills to pay
[9:06:04 AM] me the affiliate: I didnt do anything wrong
[9:09:43 AM] me the affiliate: can you just look at my posting, my ad, I know you will not help me but I just want you to see, please, just do that for me, and I will leave

[9:09:53 AM] me the affiliate: http://www.gumtree.com/p/business-services/1-psychic-network-offering-live-video-chat-email-phone/1001971700
[9:10:33 AM] me the affiliate: http://www.gumtree.com/p/business-services/new-1-psychic-network-offering-live-video-chats/1001971689

[9:16:07 AM]me the affiliate: http://losangeles.craigslist.org/sfv/biz/3346249122.html
[9:18:00 AM] me the affiliate: http://vancouver.en.craigslist.ca/van/ths/3346076254.html
[9:19:06 AM] Oranum Affiliates- Katalin: ok
[9:19:09 AM] Oranum Affiliates- Katalin: i saw

[9:20:17 AM] me the affiliate: so I know theres nothing you can do, do you believe me now?
[9:20:41 AM] Oranum Affiliates- Katalin: I am not saying you didnt advertise - but the sales you made are fraud
[9:20:59 AM] Oranum Affiliates- Katalin: Once again-  you can write to help@oranumaffiliates.com - if you do not agree.
[9:21:03 AM] Oranum Affiliates- Katalin: Thanks.
[9:21:38 AM]me the affiliate: do you how soon I will hear back

[9:22:19 AM] me the affiliate: I have been wrong alot, and can admit when I wrong, would this departent who get this be able to admit they made a mistake
[9:24:15 AM] me the affiliate: and I was honest with you, I only shared the info with one relative of mine, cause I looked over the site, and thought it was nice, and she was a skeptic who never spoke with a psychic before, all the others were legitimate people who signed up, I even promoted on facebook,

[9:25:18 AM]me the affiliate : where does it say you can't promote to people you know, and on facebook, I don't know any of the people on there, but they are still listed as friends, cause I accept anyone who sends me a friend request
[9:29:10 AM] Oranum Affiliates- Katalin: Once again-  you can write to help@oranumaffiliates.com - if you do not agree.
[9:29:54 AM]me the affiliate : Ms. Im trying to get results, if I send the email what are the odds my account will be reopened and I will be paid?

[9:30:16 AM] Oranum Affiliates- Katalin: I do not know
[9:30:48 AM] Oranum Affiliates- Katalin: Risk management can have a look again
[9:31:04 AM] Oranum Affiliates- Katalin: but most probably will find the sam result
[9:31:17 AM] me the affiliate: should I send the ads also,
[9:31:25 AM] Oranum Affiliates- Katalin: no

[9:31:36 AM] Oranum Affiliates- Katalin: or whatever you want
[9:31:44 AM] Oranum Affiliates- Katalin: and think that can prove your right
[9:32:27 AM]me the affiliate: I know there alot of crooks in the world, but Im honestly not one of them
[9:32:38 AM] Oranum Affiliates- Katalin: but it will be very suspicious also, that meanwhile we talked suddenly, there is a chargeback -

[9:32:45 AM] Oranum Affiliates- Katalin: in your account
[9:32:50 AM] Oranum Affiliates- Katalin: so -
[9:32:52 AM] me the affiliate: what is a chargeback
[9:33:23 AM] Oranum Affiliates- Katalin: asking for money back
[9:34:05 AM] me the affiliate: I dont understand
[9:34:22 AM] Oranum Affiliates- Katalin: whaqt do you not understand?
[9:35:09 AM]me the affiliate: I havent done anything, I never received any money from your company so how can I be asking for money back
[9:35:42 AM] Oranum Affiliates- Katalin: the member who purchased ( I am guessing the family member) now is asking for money back

[9:36:12 AM] me the affiliate can you call thse people to interview them
[9:36:17 AM] : me the affiliate I dont know what is going on
[9:36:32 AM] Oranum Affiliates- Katalin: I cant help you any more
[9:36:37 AM] Oranum Affiliates- Katalin: please write the email
[9:36:39 AM] Oranum Affiliates- Katalin: thank you!
[9:37:03 AM] me the affiliate: how can I look in the account to see what your referring to
[9:37:06 AM] Oranum Affiliates- Katalin: you cant

[9:37:17 AM] Oranum Affiliates- Katalin: and we do not provide that informatino
[9:37:32 AM] :me the affiliate I would like to see the stats
[9:38:01 AM] Oranum Affiliates- Katalin: go into your affiliate account adn there you can look at them
[9:38:07 AM] Oranum Affiliates- Katalin: under statistics
[9:40:03 AM] me the affiliate: I can't get in

[9:40:14 AM]me the affiliate : says disabled or frozen
[9:42:32 AM] me the affiliate: this has been the first program I tried online to make money, I really needed this money to put towards a car for my kids , this world is a very cold, cold world we live in, I just don't understand why this is happening to me I do all the right things, but keep running across people that just use me and take advantage of me, I'm such a fool

[10:05:10 AM] Oranum Affiliates- Katalin: Once again-  you can write to help@oranumaffiliates.com - if you do not agree.
[10:19:49 AM] me the affiliate: ok I have sent an email Oranum

This report was posted on Ripoff Report on 10/27/2012 05:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Oranum-Affiliates/internet/Oranum-Affiliates-Oranum-Affiliates-Im-owed-500-for-promoting-Oranum-as-an-Affiliate-now-961011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

sounds like an internet scam - Russian, Portuguese or whatever

AUTHOR: sasha - (Canada)

I feel sorry for the affiliate who expected fair treatment. And that documented play-by-play discussion was pathetic; this woman (Rosebud?) has been cheated but may not have any recourse in law.

Web-based schemes like this are incredibly well researched and designed to avoid paying those at the bottom of the pyramid - those who do all the work.

I speak from some experience, and there was a recent attempt by Oranum to recruit me (I posted this elsewhere).

Some of the questions I asked the recruiter:

how is payment handled how much money do I have to make to get paid is there a fee involved in signing up does oranum make money for signing up people (ie: advertising clicks) is there a contract involved

I found the answers evasive, sometimes very obviously misleading, so didn't pursue a relationship.

It could be that Oranum simply makes money on 'clicks' (from advertising), so the 'services' provided by affiliates and employees are just the gravy, and these people are easily dropped and have no way to collect the money they earned.

ps: for more info on how web-based schemes work read "Trust me, I'm Lying" by Ryan Holiday.
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#2 REBUTTAL Owner of company

Official Response from Oranum Affiliates

AUTHOR: Oranum Team - (Portugal)

Dear rosebudz,

First and foremost we would like to apologize for any inconvenience that this situation may have caused. We would like to take the opportunity and address the issues you have stated in this post. We have a very strict policy with our webmaster program; therefore before we make a payment to our webmasters we take all cases to our Risk Management Department for a close examination. 

Our Risk Management team had a look at the statistics and found:
 -  30 unique hits
-  9 free signups
-  5 first bills
 
Because these were outstanding results a closer observation was made on the 5 sales:
          
- 2 of them were members with whom you are in contact with this could mean family or friends, neighbors etc.  
- 1 member deleted his account and asked for a chargeback (which is when a member asks for their money back from the bank)
- 1 member used a card for the purchase which s/he has no permission to do so as it is not his/her card.

While the ongoing Skype conversation, another chargeback was made, Risk Management could track it back to one of the 2 members who are related to you.

Allow us to cite a section of the Terms & Conditions that you can find at:
 
http://affiliates.oranum.com/webmasters/webmasters.php?action=support_terms

 You acknowledge and agree that Company shall have the right to deny or withhold payment from applicant and to terminate applicant from the program if the Company determines that applicant has directly or indirectly engaged in, or encouraged fraudulent or misleading activity. You further acknowledge and agree that Company shall have the right, in its sole and exclusive judgment, to determine what constitutes fraudulent or misleading activity and whether conduct, directly or indirectly constituted or encouraged fraudulent or misleading activity. The Company's determination that fraudulent or misleading activity has or is occurring shall be conclusive as to that issue.

 Referring a family member as a referred sale is a misleading activity as we acknowledge it as the same way we would if you made a purchase as a member after using your own referral link, which is considered fraudulent.

We honestly hope that we provided an appropriate answer, however if you still have any questions or concerns lease contact us at webmasters@oranumaffiliates.com

Sincerely yours,
Oranum Affiliates Team
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#3 REBUTTAL Owner of company

Official Response from Oranum Affiliates

AUTHOR: Oranum Team - (Portugal)

Dear rosebudz,

First and foremost we would like to apologize for any inconveniences that this situation may have caused. We would like to take the opportunity and address the issue you have mentioned in this post.  We have a very strict policy with our webmaster program; therefore before we make a payment to our webmasters we take all cases to our Risk Management Department for a close examination.

 Our Risk Management team had a look at the statistics and found:
  -  30 unique hits
-  9 free signups
-  5 first bills
 
Because these were outstanding results a closer observation was made on the 5 sales:
          
- 2 of them were members with whom you are in contact with this could mean family or friends, neighbors etc.
- 1 member deleted his account and asked for a chargeback (which is when a member asks for their money back from the bank)
- 1 member used a card for the purchase which s/he has no permission to do so as it is not his/her card.

While the ongoing Skype conversation, another chargeback was made, Risk Management could track it back to one of the 2 members who are related to you.

Allow us to cite a section of the Terms & Conditions that you can find at:
 
http://affiliates.oranum.com/webmasters/webmasters.php?action=support_terms

 You acknowledge and agree that Company shall have the right to deny or withhold payment from applicant and to terminate applicant from the program if the Company determines that applicant has directly or indirectly engaged in, or encouraged fraudulent or misleading activity. You further acknowledge and agree that Company shall have the right, in its sole and exclusive judgment, to determine what constitutes fraudulent or misleading activity and whether conduct, directly or indirectly constituted or encouraged fraudulent or misleading activity. The Company's determination that fraudulent or misleading activity has or is occurring shall be conclusive as to that issue.

 Referring a family member as a referred sale is a misleading activity as we acknowledge it as the same way we would if you made a purchase as a member after using your own referral link, which is considered fraudulent.

We honestly hope that we provided an appropriate answer, however if you still have any questions or concerns lease contact us at webmasters@oranumaffiliates.com

Sincerely yours,
Oranum Affiliates Team
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