• Report: #929945

Complaint Review: Oranum.com

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  • Submitted: Mon, August 20, 2012
  • Updated: Sat, March 02, 2013

  • Reported By: CC — New Jersey United States of America
Oranum.com
Internet United States of America

Oranum.com This place is ridiculous & only after your money. Email readings used for things other then what they are meant to be for. Internet

*Consumer Comment: $9.99

*Author of original report: No email responses.

*UPDATE Employee: Official Response from Oranum.com

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This please is really messed up. People are charging $9.99 a minute and there are people who actually pay that kind of money to have someone lie to them. My problem is I asked for 2 email readings. Which one was half a*s answered I email them again and they never responded back & then the last one emailed me a few times with questions and has since ignored me. She offered to do private when I had clearly asked for email reading. I said I alreayd paid for this reading and heard nothing since.

I want a full refund & not a full refund of credits because I want my account closed. I want full refund onto my cards. This place is ridiculous and extremely nasty when responding to your emails. I have contacted support constantly and they have no responded. If I dont hear back Im taking my actions further.

This report was posted on Ripoff Report on 08/20/2012 01:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Oranumcom/internet/Oranumcom-This-place-is-ridiculous-only-after-your-money-Email-readings-used-for-thin-929945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

$9.99

AUTHOR: Fiona J - (United States of America)

Oranums comments of no advisors charging $9.99 is a complete lie and that is all this company does is LIE.

Here is one charging  from 14.99:
http://www.oranum.com/psychics/PsychicWayne

another:
http://www.oranum.com/psychics/Angel7

and im not going to spend my time here pasting links , but there are plenty more.


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#2 Author of original report

No email responses.

AUTHOR: CC - (United States of America)

I have emailed 4 times in the past week. No response. I am looking to get full refund and my account closed both readers I contacted used the email readings just to write to me and push me to go into private chat when I had already purchased email reading which then came 4 days later. Which I no longer want. The screen name is WillowPillow.
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#3 UPDATE Employee

Official Response from Oranum.com

AUTHOR: Oranum Team - (Portugal)

Dear CC,


We apologise you for any inconveniences you may had in regards of our service.


Please allow us to respond to the things you wrote in your message:


- 9.99 USD per minute prices: Our Experts are allowed to choose their per minute prices between 0.99 and 9.99 USD. At this moment out of the 48 online Experts no one charges on 9.99 USD or anything close to this, as this is very rare. Our Experts used to set their per minute prices closer to 1.99 USD or even lower, what is considered to be so far the lowest in this field.
All above that the actual per minute prices are clearly shown on the Expert's page.


- The rest of your message refers to an issue with an Expert, what can be easily resolved with our Support Team. Please provide your Member account name in a message sent to help@Oranum.com, and our Representatives will answer it within 4 hours.
As Oranum has a great Money Back Guarantee on place, your request is absolutely doable. Our Members have a 99% satisfaction level (based on feedback messages, see here: http://www.oranum.com/testimonials).


If you did not receive any message from our Support Team, then this may be an technical glitch only.


We hope that this solution will satisfy you, and once we will see you amongst our Members again.


Yours sincerely,
Oranum Team
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