- Report: #119914
Report - Rebuttal - Arbitrate
Complaint Review: Orbit Telecom, Enhanced Services Billing
Orbit Telecom, Enhanced Services Billing8201 Peters Road Plantation, Florida U.S.A.
Orbit TelecomOrbit Telecom Enhanced Services Billing ripoff Added a charge to my VERIZON phone bill due to a survey Plantation Florida
*UPDATE Employee: Director of Customer Service, We apologize for any inconvenience you may have experienced and would like to address your concern
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Under Itemized Calls a description of Orbit Vmail 1X Setup appears with the 12.95 fee. I have no Idea what this is.
I went to internet, looked up in Google Orbit Telecom, and RIPOFF shows up, with a phone number to contact, 1-800-460-0078.
It allowed me to connect to a real person, Leigh.
My son-in-law used my name, number and location for a reference.
I got the bill because my phone number is not un-listed as is his. The phone number I called connected me to a lady named Leigh. She called up the account, and with no major problems issued a credit for the $14.25 charge. She said 4-7 business days to process but perhaps 2 billing cycles to get the credit processed. This we shall wait and see.
So far I have these numbers 1-888-296-3724, 1-800-263-0206, or 1-800-460-0078 to use to contact this company.
Above all, I got a CONFIRMATION NUMBER regarding my request for the credit. Be sure you ask for it, they don't offer it automaticaly.
My real amazement is that Verizon allowed this company to add a charge and send it to me for collection. My worry now is I have them for Cell phone use also. Just goes to show BE CAREFUL.
Cumberland, Rhode Island
This report was posted on Ripoff Report on 11/26/2004 04:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orbit-Telecom-Enhanced-Services-Billing/Plantation-Florida-33324/Orbit-TelecomOrbit-Telecom-Enhanced-Services-Billing-ripoff-Added-a-charge-to-my-VERIZON-119914. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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