• Report: #1168236

Complaint Review: Orbitz Travel

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  • Submitted: Thu, August 07, 2014
  • Updated: Thu, August 07, 2014

  • Reported By: Pissed — Texas
Orbitz Travel
Nationwide USA

Orbitz Travel Scam you BIG time. I booked a 4 day trip for a wedding. They came back showing 1 night stay Nationwide

*UPDATE Employee: Orbitz

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I booked a trip for a wedding on the Orbitz web site intending to arrive at the city of a family members wedding on a Thursday, with a return trip to my home city the following Tuesday. After feeling good and confident about my reservation, I closed down my lap top and headed to work.   When I checked my email the next day I was shocked to see that they showed me booked to fly out on the correct day ( Thursday), but they had me returning the very next day, which just happens to be the day of the wedding. I also wanted to rent a car, which they also show as a one day rental.  

When calling to say that just maybe their web site was screwed up, I got nothing but excuses as to why it was my fault. GEEZ !  : <      As it turns out, to change the reservation I had to pay an additonal $200 ( which I really can't afford).  They had no sympathy, even after letting them know I was recently laid off.

NEVER again!

 


This report was posted on Ripoff Report on 08/07/2014 04:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitz-Travel/nationwide/Orbitz-Travel-Scam-you-BIG-time-I-booked-a-4-day-trip-for-a-wedding-They-came-back-show-1168236. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Orbitz

AUTHOR: Custrelsgal - ()

Hi,

My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

 

Sincerely,

 

Sarah

Orbitz Customer Relations

Chicago, IL

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