- Report: #1006237
Report - Rebuttal - Arbitrate
Complaint Review: Orbitz
Orbitz500 W. Madison St., Suite 1000 Chicago, Illinois United States of America
Orbitz $4695.01 Charges on my Bank Account without vacation Chicago, Illinois
*Author of original report: E-mail send to Orbitz, Att. Shalon
*UPDATE Employee: Your Recent Orbitz Experience
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"We are unable to complete your transaction. Please re-enter your information or choose a different
card. If you are still experiencing difficulty, please call Orbitz Customer Service."
(BTW, Same thing happened with Expedia yesterday) So i check my Bank Account and find this:
CHICAGO MNUS $2,574.90
888 65646 ILUS $2.00
I call my Bank and they suggest that my limit is not enough for the booking to go through. I then increased the limit to 5K and call Orbitz back to explain of what had happened. The customer representative was nice and was trying to help. We got all the information back in to set up the package again and it failed to go trough again -by then i was in tears-. She mentioned that the Orbitz system is updating at the moment and thats why it did not work. I also have to mention that my flight was supposed to leave the next morning at 8.50 am. She then tried to book the flight and hotel separate starting booking the flight -did not work. I mentioned to her that my bank limit is 5K and Orbitz charged my account already for $2576.90. However she proceeded to book the hotel and set up the reservation for tomorrow -01/30/13- Charges to my account where made of $2118.11 right away. She was unable to book the flight and she was unable to connect me with a supervisor even after several attempts. The customer support lady asked me to call my Bank again to have them take the $2576.90 charges from Orbitz off. After calling my bank again and explaining the situation, the Bank rep was unable to help but suggested to try charging the flight in 4 hours to my account since the other charges ($2576.90) should just fall off after 12.00am and it also will restart the limit of 5K. The Orbitz lady seemed mad at my Bank for not helping me and tried again to contact a supervisor, requesting me to stay on the line and verified my phone number in case we get disconnected, and got no response back. Finally after almost 2 hours she exclaimed that is is now connecting me with the department dealing with money issues. I was on hold for about 30 minutes when i finally hung up the phone and called my Bank to request the money back charged from the Travel Agencies. A claim is being filed right now. I called my Bank rep this morning and she mentioned that it should be no problem as long as there was no booking made. -so the Hotel that was booked for $2118.11... what now?
This report was posted on Ripoff Report on 01/30/2013 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitz/Chicago-Illinois-60661/Orbitz-469501-Charges-on-my-Bank-Account-without-vacation-Chicago-Illinois-1006237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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