• Report: #1068894

Complaint Review: Orbitz

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  • Submitted: Sun, July 21, 2013
  • Updated: Sun, July 21, 2013

  • Reported By: superpissed808 — Pukalani Hawaii
Orbitz
500 W Madison St.Ste. 1000 Chicago, Illinois USA

Orbitz Orbitz Travel agency Incompetent thieves! Chicago Illinois

*UPDATE Employee: Your Recent Orbitz Experience

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I've used Orbitz twice before and never had any problems, this time its a different story. I had made reservations for my kids to fly to another island. The day of their return I get a call from my kids stating they missed their flight. The ticket agent on the other island says that the flight information had changed. Super pissed I call Orbitz. After waiting on the line for over 15 minutes they tell me that new flight info had been sent to my email and that a phone call was made on May 29th, 5 days before their departure. Mind you, they claim they spoke to my daughter about the changes and also claimed my daughter agreed to such changes. Mind you, my daughter is 15, she had no idea of any flight information beside when they are going and when they're coming back.

Scurrying around trying to get answers, I request to speak to a supervisor for Orbitz. After waiting once again, he says that because they missed the flight I am no longer able to receive a refund. I did not receive an email, and my daughter did not receive a phone call from a representative from Orbitz. I've contacted orbitz again, I wanted them to re-send the email they claim to have sent. They bluntly refused and asked me "why do you need it". First of all, if there was an email that was sent on that day as they claim, there should be no problem in them re-sending it again, second of all, if I choose to request any information regarding my account, I am pretty sure I am entitled to it without questions asked!

Orbitz instructed me after I requested a refund that I would need to purchase new tickets. So when I said, "so that means I have to purchase new tickets and lose out on the money I already spent" the agent says yes.

I am so upset at the whole fact that they claim they sent an email, (I have every single piece of mail from these people) and they send one every single day, they spoke to my daughter which when I back tracked my daughters phone bill there was no call received on that day, the way customer service handles their calls, the waiting time and the simple fact that none of the telephone operators could not give me a single straight answer!! 

I will never use Orbitz again, they are a rip off, they lie, their practices aren't up to standard and I believe the whole company is in cahoots! No wonder they have so many complaints!!

 


This report was posted on Ripoff Report on 07/21/2013 01:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitz/Chicago-Illinois-60661/Orbitz-Orbitz-Travel-agency-Incompetent-thieves-Chicago-Illinois-1068894. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Your Recent Orbitz Experience

AUTHOR: Custrelsgal - ()

Hello,

My name is Shalon, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Shalon                                                                                                                                                

Orbitz Customer Relations

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