- Report: #606611
Complaint Review: Orbitz
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| Orbitz
Internet United States of America |
|
Orbitz Alamo Car rental Overcharging policy when upgrading Internet
*Consumer Suggestion: Alamo should not be compared with Orbitz.
*UPDATE Employee: I'd like to help...
*UPDATE Employee: RE: Orbitz
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
I purchased a package that included air, hotel and car rental through Orbitz for my father-in-law's funeral. Class of car through Alamo was economy. I was told by an Orbitz agent that, if I desired, I would be able to upgrade the car when I picked it up. Here is what I feel is a gouging practice. When I upgraded the car from economy to standard, Alamo charged me $244.93 for 9 days. Now I'm not sure what Orbitz paid for the car rental portion of the package but when I checked Alamo's own web site the rate for 9 days for a standard car was $210.79 and an economy car was $165.79, a difference of $45.00. No one at Orbitz could explain why I was charged a difference of $244.93.
Especially with the upcoming Memorial Day holiday, all vets beware of ALAMO & ORBITZ.
This report was posted on Ripoff Report on 05/24/2010 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitz/internet/Orbitz-Alamo-Car-rental-Overcharging-policy-when-upgrading-Internet-606611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Orbitz
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 Consumer Suggestion
Alamo should not be compared with Orbitz.
AUTHOR: Thesadreality - (U.S.A.)
SUBMITTED: Sunday, November 28, 2010
I never make car reservations through these imbeciles. I don't trust them. I am a loyal customer of Alamo and National and I appreciate how they handle the reservations. They never let me down. Not once.
Now if you reserve an economy class and decide to upgrade at the time you pick up the car you just wrote your own sentence. At the counter you always pay more than what you've been quoted online, even for an upgrade. It's their policy. Do your homework and you'll be happy.
Alamo is by far the best and most affordable car rental company in US. That's why you go to them directly. As a frequent traveler I am loyal to one airline and one rental car company. I always manage to get the best rates and fare.
The secret is: I don't use orbitz, travelocity and the other members of the street gang for my travel needs. But, they are a good source for comparing rates. The only time I used Orbitz' services was to buy a plane ticket on Hawaiian Airlines since the fare quoted by Orbitz was lower than the fare displayed on HA website. Everything went Ok.
You have yet to mess with priceline.com. Those I hear are even worse.
So don't blame Alamo. Blame the system.
#2 UPDATE Employee
I'd like to help...
AUTHOR: Alamo Rent A Car - (USA)
SUBMITTED: Tuesday, May 25, 2010
Carl, sorry for any misunderstanding regarding the vehicle upgrade. Upgrading a rental vehicle may change the price beyond what was quoted through a third-party booking site (in this case Orbitz). We suggest asking at the counter what that additional upgrade price would be - keeping in mind that rates may vary depending on the date & times you rented versus checking online at a later date & time.
I see that Orbitz has commented here as well and should you need further assistance after speaking with them, please let us know.
You may email care[at]alamo.com with your full name, rental agreement or reservation number and the location where you rented.
If emailing please list reference # 100525-004044 in the subject line.
- Elizabeth with Alamo Rent A Car
Hello, Carl I am contacting you from Orbitz Customer Relations. If you could e-mail me your Orbitz record locator to customerrelations@Orbitz.com, I will be glad to review your reservation. Please place the e-mail to my attention, and please include your blog and screen name.
Thanks,
Amy
Orbitz Customer Relations
Chicago, IL
