- Report: #606611
Report - Rebuttal - Arbitrate
Complaint Review: Orbitz
OrbitzInternet United States of America
Orbitz Alamo Car rental Overcharging policy when upgrading Internet
*Consumer Suggestion: Alamo should not be compared with Orbitz.
*UPDATE Employee: I'd like to help...
*UPDATE Employee: RE: Orbitz
I purchased a package that included air, hotel and car rental through Orbitz for my father-in-law's funeral. Class of car through Alamo was economy. I was told by an Orbitz agent that, if I desired, I would be able to upgrade the car when I picked it up. Here is what I feel is a gouging practice. When I upgraded the car from economy to standard, Alamo charged me $244.93 for 9 days. Now I'm not sure what Orbitz paid for the car rental portion of the package but when I checked Alamo's own web site the rate for 9 days for a standard car was $210.79 and an economy car was $165.79, a difference of $45.00. No one at Orbitz could explain why I was charged a difference of $244.93.
Especially with the upcoming Memorial Day holiday, all vets beware of ALAMO & ORBITZ.
This report was posted on Ripoff Report on 05/24/2010 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitz/internet/Orbitz-Alamo-Car-rental-Overcharging-policy-when-upgrading-Internet-606611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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