- Report: #666178
Report - Rebuttal - Arbitrate
Complaint Review: Orbitz
OrbitzInternet United States of America
Orbitz If you're put on a new flight, we won't tell you! Internet
*UPDATE Employee: Orbitz Reply
I booked a three-legged trip on Orbitz because I thought I was going to be on multiple airlines. The first leg went off without a hitch, but when I went to check in online for the 2nd the airport reported that no such flight existed! I went to Orbitz, and they still showed me as on the original flight. The airline site for the 2nd leg told me I'd have to try to check in with the airline for the first leg. Of course that airline site told me it wasn't their job, but suggested I was rebooked on another flight leaving earlier. That would have been nice to know, since I need to get to the airport soon, but I still didn't know if it was true that I was booked on this other flight. I called Orbitz, and got put on hold (with nothing telling me how long the wait would be), then the promptly disconnected me after 35 minutes of holding. Finally, I reached one of the airlines and received verbal confirmation that I actually had a new flight (and of course a new, worse seat). They said that Orbitz would have received email communication notifying them of the changed flight back in August, but here it is November and they haven't figured out that that flight hasn't existed for months.
It all worked out, but results could just as easily have been disastrous. I won't be using Orbitz again.
This report was posted on Ripoff Report on 11/28/2010 07:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitz/internet/Orbitz-If-youre-put-on-a-new-flight-we-wont-tell-you-Internet-666178. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.