Report: #445258

Complaint Review: Orbitz

Submitted: Mon, April 20, 2009
Updated: Fri, October 02, 2009

Reported By: — Mohnton Pennsylvania

Orbitz

orbitz.com Internet U.S.A.

Phone:
Web:
Category: Travel Agencies

Orbitz Orbitz Airline Reservation Misinformation and Ripoff Internet

*REBUTTAL Owner of company: seating assignments

REBUTTAL BOX™ | Respond to this Report!

What's this?

0Author 0Consumer 1Employee/Owner

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management
at its best!

Warning, ORBITZ allows you to select seats on your airline reservation but it means nothing! They just forward those requests to the airline and the airline honors them, if possible. You get no warning from ORBITZ OR the airline if the request is not fulfilled. In fact, if the request is not fulfilled you get no seats and find that out at checkout; at that time seats together are virtually impossible. This happened to me on a flight with my wife from Philadelphia to San Juan on 04-21-09. "Luckily," I found out upon 24-hour early checking and was able to purchase two "select" seats together at $20.00 a pop! Both USAIR and Orbitz passed the buck.

Lesson, book with the airline, dump ORBITZ, if you want seats together! The cost for the seats if not honored likely exceeds the savings

Juan
Mohnton, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 04/20/2009 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitz/internet/Orbitz-Orbitz-Airline-Reservation-Misinformation-and-Ripoff-Internet-445258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Orbitz

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips

Report & Rebuttal

Respond to this report!

What's this?

Also a victim?

What's this?

Repair Your Reputation!

What's this?

Arbitrate

Remove Reports?
No! Better yet! Arbitrate to set the record straight!

REBUTTALS & REPLIES:

0Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 REBUTTAL Owner of company

seating assignments

AUTHOR: jane - (USA)

SUBMITTED: Friday, October 02, 2009

yes, Orbitz does allow you to select seats on the airline that you are flying with, and yes it does get forwarded to the airline. What happens is when you book a reservation and choose your seats, they get forwarded to the airline to make sure the seats that you are wanting are available for you and whoever you are traveling with. When you make a seat request, it is your responsibility to see if your seats confirmed or not. After you choose your seats, it will show you this message: "We will forward your seating requests to the airline. Check My Trips for confirmation" It is your responsibility to check your My Trips to make sure the seats confirmed. A lot of people that send in ripoff reports don't read anything and send in these false complaints saying that it is Orbitz fault, when in fact it is the fault of the consumer.