• Report: #554422

Complaint Review: Orbitz

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  • Submitted: Thu, January 14, 2010
  • Updated: Thu, January 14, 2010

  • Reported By: Dallas Native — Dallas Texas USA
Orbitz
Internet United States of America

Orbitz Orbitz fraudently started charging my credit card $12 per month every month Internet

*UPDATE Employee: Orbitz Customer Relations

*UPDATE Employee: Orbitz Customer Relations

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I bought a plane ticket in August to travel to Virginia.  When I got my credit card statement for the month of December, I saw a $12 charge from a company called Reservation Rewards.  I have never heard of this company and I called them and they said they got my credit card info thru Orbitz when I purchased my ticket.

I never authorized anyone to charge me for Reservation Rewards as I do not even know what they do.  The rep then told me they had also charged my credit card for $12 for January (I have not received the statement yet) and had set me up to be billed $12 every month.   I was very upset to say the least.  All I authorized Orbitz to charge me for was the plane ticket - I did not purchase any other service.

I don't know if Orbitz sold my credit card information to this company or how they got it but I told them to reverse the charges and they said they would.  I spent 30 minutes on the phone to get it straighted out. 

I think this is very unethical for Orbitz to sell your credit card information or maybe this company is part of Orbitz, I don't know.  I called Orbitz customer service but of course their call center is in Central America and I got some guy that barely spoke English.   I just hung up and decided to voice my complaint here.  

I will never use Orbitz again and would advise others to do the same.  What a scam!!

This report was posted on Ripoff Report on 01/14/2010 10:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitz/internet/Orbitz-Orbitz-fraudently-started-charging-my-credit-card-12-per-month-every-month-Intern-554422. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Orbitz Customer Relations

AUTHOR: Custrelsgal - (U.S.A.)

Hi,

I work with Orbitz Customer Relations.  If you will provide your Orbitz Record Locator, we'll be happy to look into this and respond to you directly.

Sincerely,

Orbitz Customer Relations

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#2 UPDATE Employee

Orbitz Customer Relations

AUTHOR: Custrelsgal - (U.S.A.)

Hi,

I work with Orbitz Customer Relations and would be happy to look into this for you.  If you would provide your Orbitz Record Locator, we can locate your account and contact you directly regarding this matter.

Thanks!

Orbitz Customer Relations

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