• Report: #613937

Complaint Review: Orbitz

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  • Submitted: Mon, June 14, 2010
  • Updated: Mon, June 14, 2010

  • Reported By: Lisa from Marietta, GA — marietta Georgia United States of America
Orbitz
Internet United States of America

Orbitz Orbitz won't return hotel reservation credit card charge-had to cancel trip due to illness Internet

*UPDATE Employee: Refund Request

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I had never used Orbitz before until I went to book a room to attend the BONNAROO MUSIC FESTIVAL for June 10-June 13, 2010.  I paid $189.81.  I did see the 100% no return policy but never dreamed I would be diagnosed w/a major illness and my doctor advised me not to attend the festival.


I asked Orbitz several times to kindly return the money because afterall, they would make the money for sure on another booking.  This festival sells every hotel room in the tri-county area out 100% each year.  I don't understand why ORBITZ is able to make money on the same room twice.


Where can I file a complaint to get some action?


Thank you,


Lisa


This report was posted on Ripoff Report on 06/14/2010 05:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitz/internet/Orbitz-Orbitz-wont-return-hotel-reservation-credit-card-charge-had-to-cancel-trip-due-to-613937. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Refund Request

AUTHOR: Custrelsgal - (U.S.A.)

Hello Lisa, I am contacting you from Orbitz Customer Relations. If you could e-mail me your Orbitz record locator to customerrelations@Orbitz.com, I will be glad to review your reservation. Please place the e-mail to my attention, (Lynn) and please include your blog and screen name. Thanks, Lynn Orbitz Customer Relations Chicago, IL
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