• Report: #1151028

Complaint Review: Orbitz

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  • Submitted: Sat, May 31, 2014
  • Updated: Sat, May 31, 2014

  • Reported By: Travel Cheap Hot Deal — Florida
Orbitz
Internet USA

Orbitz price Guarantee is bogus Chicago, Il 60661 Internet

*UPDATE Employee: Orbitz

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I booked a room in Berlin at Novum Hotel Ravenna for $72.14 (67.41 before taxes and orbit bucks applied. with taxes price was $73.17 for Std. room 2 twin beds o4 1 double. on the Orbitz web site May 24, 2014 at 1:23 PM

I saw on Orbitz web site the same room for the same dates for total due with taxes $ $69.00

Booking and paid 5/24/14                           Price Orbitz 5/27/14

Room                   $79.31                           Room                $  88.23

Promo Code App.    11.90                           Hot Deal 15%        13.23

                                                                Prom Code App.     11.25

Taxes & Fees**        5.76                           Taxes & Fees**        5.25

Total                      72.14                           Total                  $ 69.00

Taxes and fees are also different % Why?????? should this not be the same rate per dollar?

I contacted customer service and was told had to do complaint and price match within 24 hours of booking.  I could not find this on website for hotels.  I sent a formal email and complained and was told they could not match because this is a non refundable rate.  I also could not find this condition listed.  This price was cheaper on their own website.   


This report was posted on Ripoff Report on 05/31/2014 02:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitz/internet/Orbitz-price-Guarantee-is-bogus-Chicago-Il-60661-Internet-1151028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Orbitz

AUTHOR: Custrelsgal - ()

 Hi,

My name is Lynn, and I am part of the Orbitz Customer Relations Team. We want
to learn more about your experience so that we can address the issue. Please
email us at socialnetwork@orbitz.com and enter my name in the subject line, so
that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Lynn

Orbitz Customer Relations

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