• Report: #199302

Complaint Review: Orbitz

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  • Submitted: Mon, July 03, 2006
  • Updated: Mon, July 03, 2006

  • Reported By:Summerville South Carolina
Orbitz
Orbitz.com Internet U.S.A.

Orbitz ripoff Claim to offer Cheap Tickets They Charged More than the Hotel's Standard Rate Internet

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I used Orbitz on-line service to book a weekend hotel stay. I was quoted "Average rate per night $199.00." My credit card was charged accordingly.

When I checked into Hotel, they swiped my credit card. I believed this was for the purpose of additional charges that might occur during stay (telephone, room service, etc.). I received a "check out" receipt indicating the cost per night at $163.18. I believed this rate would reflect the actual charge to my credit card account because Orbitz's confirmation indicated "Average rate per night".

To my surprise, my account was charged at $199.00 per night. I called Orbitz and their representative, Brandon, stated that "ORBITZ'S RATES ARE GUARANTEED. THE HOTEL COULD HAVE INCREASED A QUOTED AMOUNT UPON MY ARRIVAL HAD I BOOKED DIRECTLY WITH THE HOTEL!". I told him that had never had that occured in my experience - "Reservation" prevents that from happening."

I've been told to fax all to Orbitz - we'll see if this is resolved or if Orbitz's practices set out to RIP people off - until caught!

Louann
Summerville, South Carolina
U.S.A.

This report was posted on Ripoff Report on 07/03/2006 02:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitz/internet/Orbitz-ripoff-Claim-to-offer-Cheap-Tickets-They-Charged-More-than-the-Hotels-Standard-Rat-199302. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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