- Report: #814346
Report - Rebuttal - Arbitrate
Complaint Review: Orbitz/Ace Rental Car
Orbitz/Ace Rental CarInternet United States of America
Orbitz/Ace Rental Car Paid for luxury car and was given premium Internet
*General Comment: Orbitz Car Reservation Concern
I didnt find out the make I was to receive until the time I picked the car up. I was given a Chrysler 300C which is not comparable in size or price to these other cars. I even got ahold of a customer service agent at the corporate level who admitted it was a premium car and not luxury.
So as it turned out I didn't get a deal at all. In fact the price I paid was high for a premium car at that time. The CSR I talked to told me he would take care of me but now refuses my calls. This was a scam in my opinion and I wonder how often this happens.
The agent here in Milwaukee told me the car is luxurious but I did not pay for a luxurious car. I paid for a luxury car which has a specific meaning in the car rental business. I'm sure a Nissan Elantra could be luxurious but is not a luxury car and not comparable to a Cadillac or Lincoln.
This report was posted on Ripoff Report on 12/27/2011 12:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/OrbitzAce-Rental-Car/internet/OrbitzAce-Rental-Car-Paid-for-luxury-car-and-was-given-premium-Internet-814346. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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