• Report: #203514

Complaint Review: Orbitz.com Travel Service

  • Submitted: Sat, July 29, 2006
  • Updated: Sat, July 29, 2006

  • Reported By:Gilbert Arizona
Orbitz.com Travel Service
orbitz.com Chicago, Illinois U.S.A.

Orbitz.com Travel Service ripoff Chicago Illinois

*Consumer Comment: I have used Orbitz and they delived what I bought....

*Consumer Comment: I have used Orbitz and they delived what I bought....

*Consumer Comment: I have used Orbitz and they delived what I bought....

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We called Orbitz and told them we were not familiar with Calif. and needed to find a hotel in the Westwood area, near LA. Their representative booked a hotel for us in San Pedro. Mars, actually, from the location we asked for.

When we found that San Pedro is VERY far away from the area we needed, we got on the phone ourselves and found a hotel right in the Westwood area for about $50 less. When we called Orbitz to cancel, we were told that they would still take the money out of our bank account, and we would have to wait 3 to 5 business days for them to put it back. On top of that they charged us a $25 fee JUST FOR USING THEIR SERVICES.

Orbitz is a ripoff! They DO NOT save you money on travel reservations, in fact they charge MORE! And, I've never heard of a reputable organization charging a fee for cancellations made in an appropriate period of time. STAY AWAY FROM THESE CROOKS.

Carol
Gilbert, Arizona
U.S.A.

This report was posted on Ripoff Report on 07/29/2006 10:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitzcom-Travel-Service/Chicago-Illinois-60661/Orbitzcom-Travel-Service-ripoff-Chicago-Illinois-203514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

I have used Orbitz and they delived what I bought....

AUTHOR: Thomas - (U.S.A.)

two round trip Delta tickets. Orbitz listed ALL available Delta flights, while the Delta site only listed the unpopular flight times. I believe Orbitz will provide a map link with each motel vendor, so you can look at where a motel is located w/r/t your destination. I prefer to look for myself because the agent I might talk to may know even less than I do.
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#2 Consumer Comment

I have used Orbitz and they delived what I bought....

AUTHOR: Thomas - (U.S.A.)

two round trip Delta tickets. Orbitz listed ALL available Delta flights, while the Delta site only listed the unpopular flight times. I believe Orbitz will provide a map link with each motel vendor, so you can look at where a motel is located w/r/t your destination. I prefer to look for myself because the agent I might talk to may know even less than I do.
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#3 Consumer Comment

I have used Orbitz and they delived what I bought....

AUTHOR: Thomas - (U.S.A.)

two round trip Delta tickets. Orbitz listed ALL available Delta flights, while the Delta site only listed the unpopular flight times. I believe Orbitz will provide a map link with each motel vendor, so you can look at where a motel is located w/r/t your destination. I prefer to look for myself because the agent I might talk to may know even less than I do.
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