• Report: #470164

Complaint Review: Orbitz.com

  • Submitted: Wed, July 15, 2009
  • Updated: Mon, February 08, 2010

  • Reported By:Bronx New York
Orbitz.com
500 W Madison Chicago, Illinois U.S.A.

Orbitz.com OVER CHARGE and RIPOFF!!! Chicago Illinois

*UPDATE Employee: Orbitz Customer Relations

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I booked tickets online for a friend at Orbitz they charged his account twice and then refused to call the bank to have the money released.

I spoke with a customer service representive "Meg" whom claimed to have faxed the report.

My friends bank informed him that the report was not sent, I called Orbitz only to be told that "Meg" does not exsists.

I spoke with five different customer agents two being supervisors, they would only offer me a $50 voucher to another trip as if I would book on that website again.

I was on the phone with them from 4pm until after 9pm. No one seemed to care that the account was over drawn due to a glitch on their website.

Quinique
Bronx, New York
U.S.A.

This report was posted on Ripoff Report on 07/15/2009 06:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitzcom/Chicago-Illinois-60661/Orbitzcom-OVER-CHARGE-and-RIPOFF-Chicago-Illinois-470164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Orbitz Customer Relations

AUTHOR: Custrelsgal - (U.S.A.)

Hello,


I work for Orbitz Customer Relations and we would be interested in getting this matter resolved for you.  If you could please provide your Orbitz Record Locator for this reservation, we will research and get in touch with you.


Thank you,


Orbitz Customer Relations

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