- Report: #1040637
Report - Rebuttal - Arbitrate
Complaint Review: Orbitz.com
Orbitz.com Advertised price not available, holds still placed on card, Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Walked through the booking process on Orbitz.com including entering credit card info. Final submit resulted in "flight no longer available" message. This flight has been on the site for at least two days.
Searched again and flight was still there. Tried again. Got through the whole process again. Final submit resulted in "try again later" message.
I now find that I have 4 holds on my credit card for the flights (two from Orbitz for $2 each and two from Hainan for the costs of the flight).
Contacted Orbitz before I knew about the credit card holds and was told flight information changes all the time and the web site doesn't reflect what's actually available (my summary).
This is BAD on two counts: 1) If you know the flight isn't available after I enter my credit card, why don't you know BEFORE I start the process? Especially since the flight has been showing at the same price for two days. 2) Why put a hold on a credit card when you can't provide the service requested. Save the hold until AFTER the flight is confirmed.
This report was posted on Ripoff Report on 04/04/2013 10:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitzcom/internet/Orbitzcom-Advertised-price-not-available-holds-still-placed-on-card-Internet-1040637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.