• Report: #1040637

Complaint Review: Orbitz.com

  • Submitted: Thu, April 04, 2013
  • Updated: Thu, April 04, 2013

  • Reported By: Matt — Grand Blanc Michigan
Orbitz.com
Internet United States of America

Orbitz.com Advertised price not available, holds still placed on card, Internet

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Planning a trip from Chicago to Beijing.  A travel agent found lowest fare was $2500 on American Airlines.  I found a $1500 flight on Hainan Airlines on Orbitz.com.  The flight was the same one as AA ("operated by American Airlines").

Walked through the booking process on Orbitz.com including entering credit card info.  Final submit resulted in "flight no longer available" message.  This flight has been on the site for at least two days.

Searched again and flight was still there.  Tried again.  Got through the whole process again.  Final submit resulted in "try again later" message.

I now find that I have 4 holds on my credit card for the flights (two from Orbitz for $2 each and two from Hainan for the costs of the flight).

Contacted Orbitz before I knew about the credit card holds and was told flight information changes all the time and the web site doesn't reflect what's actually available (my summary).

This is BAD on two counts:  1) If you know the flight isn't available after I enter my credit card, why don't you know BEFORE I start the process?  Especially since the flight has been showing at the same price for two days.  2) Why put a hold on a credit card when you can't provide the service requested.  Save the hold until AFTER the flight is confirmed.

This report was posted on Ripoff Report on 04/04/2013 10:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitzcom/internet/Orbitzcom-Advertised-price-not-available-holds-still-placed-on-card-Internet-1040637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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