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  • Report: #478253

Complaint Review: Orbitz.com

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  • Submitted: Mon, August 10, 2009
  • Updated: Fri, November 20, 2009

  • Reported By:Prairieville Louisiana
Orbitz.com
orbitz.com Nationwide U.S.A.

Orbitz.com overcharged and price gouged, misrepresent fees Chicago Illinois

*Consumer Comment: Orbitz Fees

* : Hotel Charge

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On 8/9/09 I went to Orbitz.com to shop for reasonable hotel reservations. Since Orbiz banner ads om many websites state that they have Hotel Price Assurance and lowest price guarantee, I used them for the first time. I found a hotel that was located in the city I was traveling to and found a rate of $114.30 for a Wingate by Wyndham. I booked with my credit card as per the site and printed out my reciept. I stayed at hotel as reserved and in the morning the hotel placed a express check out receipt under my door, showing total room charges to be only $86.48, including all taxes. The room rate was actually only $75.86. This means that anyone lese could have booked this room for $86.48 with taxes but ORBITZ.com charged me $114.30 to my card. Thats a fee of $27.82 to ORBITZ just for using their website. How is this saving anyone money? I contacted ORBITZ and the sales represenative apologized for the high fee and after speaking with a supervisor they only offered to send me a ORBITZ voucher for $27.82 of ORBITZ CREDIT. I feel as though I have been taken advantage of and gouged on fees and left with a silly voucher. I have fled a dispute with my credit card company for the difference. Am I not being reasonable? Was this a justifable charge just for using their site? I looked over all my printed pages and receipts from ORBITZ and there are no disclosure staements that state anything about how much their fee is period , no % or anything in writing. My guess is that millions of consumers are falling into the same preying hads of ORBITZ, only to be taken for a real ride.

Wilcox
Prairieville, Louisiana
U.S.A.

This report was posted on Ripoff Report on 08/10/2009 06:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitzcom/nationwide/Orbitzcom-overcharged-and-price-gouged-misrepresent-fees-Chicago-Illinois-478253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Orbitz Fees

AUTHOR: Marty - (U.S.A.)

I had a similar experience to that of the original complainant, although the fee to Orbitz in my case was over $80 for a two-day stay.  I suspect I could have booked the room directly for less than $100/night.  In hindsight, I should have checked directly with the hotel, but I was making some last minute changes in a trip due to flu and did not make the effort.  I protested what I considered to be excessive charges directly with Orbitz, as well as through my credit card, but got no relief.  I have therefore chalked it up to experience and will not make the same mistake again.  I find Orbitz marketing materials misleading, in that they imply that the consumer saves by using them, which is clearly not the case.  I agree with the complainant that there is no disclosure of how fees are established.  However, I suspect that there is nothing "illegal" about their practices--maybe unethical, but unfortunately the law probably does not prohibit this type of practice. 


Although I doubt I will ever use Orbitz again, if I do, it will be only after confirming that I cannot get a better rate directly with the hotel or through another agency.  Based on what I have experienced, I doubt that will be the case. 

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#2

Hotel Charge

AUTHOR: Custrelsgal - (U.S.A.)





Dear Wilcox:


 


Im with Orbitz Customer Relations Department and we saw your comment on Ripoff Reports regarding a hotel charge.


 


I would like to assist if I can. 


 


Please provide your Orbitz record locator and e-mail address so that I can review this matter and reach out to you in this regard.


 


Regards,


 


Lynn


Orbitz Customer Relations


Chicago, IL


 


 

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