- Report: #478253
Complaint Review: Orbitz.com
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| Orbitz.com orbitz.com
Nationwide U.S.A. |
|
Orbitz.com overcharged and price gouged, misrepresent fees Chicago Illinois
*Consumer Comment: Orbitz Fees
* : Hotel Charge
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
Wilcox
Prairieville, Louisiana
U.S.A.
This report was posted on Ripoff Report on 08/10/2009 06:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orbitzcom/nationwide/Orbitzcom-overcharged-and-price-gouged-misrepresent-fees-Chicago-Illinois-478253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search TipsI had a similar experience to that of the original complainant, although the fee to Orbitz in my case was over $80 for a two-day stay. I suspect I could have booked the room directly for less than $100/night. In hindsight, I should have checked directly with the hotel, but I was making some last minute changes in a trip due to flu and did not make the effort. I protested what I considered to be excessive charges directly with Orbitz, as well as through my credit card, but got no relief. I have therefore chalked it up to experience and will not make the same mistake again. I find Orbitz marketing materials misleading, in that they imply that the consumer saves by using them, which is clearly not the case. I agree with the complainant that there is no disclosure of how fees are established. However, I suspect that there is nothing "illegal" about their practices--maybe unethical, but unfortunately the law probably does not prohibit this type of practice.
Although I doubt I will ever use Orbitz again, if I do, it will be only after confirming that I cannot get a better rate directly with the hotel or through another agency. Based on what I have experienced, I doubt that will be the case.
Dear Wilcox:
Im with Orbitz Customer Relations Department and we saw your comment on Ripoff Reports regarding a hotel charge.
I would like to assist if I can.
Please provide your Orbitz record locator and e-mail address so that I can review this matter and reach out to you in this regard.
Regards,
Orbitz Customer Relations
