- Report: #440535
Report - Rebuttal - Arbitrate
Complaint Review: Orchard Bank
Orchard Bank1301 E.Tower Road Schaumburg, Illinois U.S.A.
Orchard Bank HORRIBLE COMPANY, Asked security questions had nothing to do with me! Schaumburg Illinois
*Consumer Comment: Since when?
*Consumer Comment: The security questions...
*Consumer Comment: They want to verify that it's you.
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The asked me what kind of car I drive then gave 4 examples. Its right on my credit report I drive a Prius! But they missed that. They asked me what addresses I have ever been associated with, NONE they mentioned, they asked me if I knew people, which I have never heard of.
Then they said my card was frozen, I am cut off from the use of my card they will not activate the new card until I send them my driver license, passport, and utility bills to a PO box 80055 Salinas CA 93912
At this point I want to close this account as this horrible bank but I have had it so long on my credit report I and I know it looks bad when you close accounts.
This bank is horrible. This is just one more thing the customer service is terrible if and when you can actually get through to someone, they change interest to suit them, they do not increase limits even when you pay your card off every month.
AND the worst and most scary thing to me is their "SECURITY QUESTIONS" seem to be ENTIRELY about another person all together!
Something is OFF with this bank, I suggest a FULL SCALE FDIC investigation
Del Mar, California
This report was posted on Ripoff Report on 04/03/2009 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orchard-Bank/Schaumburg-Illinois-60173/Orchard-Bank-HORRIBLE-COMPANY-Asked-security-questions-had-nothing-to-do-with-me-Schaumb-440535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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