- Report: #1041991
Report - Rebuttal - Arbitrate
Complaint Review: Original Mattress Factory
Original Mattress FactoryInternet United States of America
Original Mattress Factory Another OMF RIPOFF , Internet
*REBUTTAL Owner of company: The Original Mattress Factory Reply
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It took forever to get to talk to someone once we told them why we were there. We stood there for at least 20 minutes (really) before someone talked to us. They did send out a person who went through all the antics of measuring this and that and laid down on the mattress. I kid you not, his head was so far down that his face turned red from the blood rushing to his head. He then had the nerve to say that there was nothing wrong with the mattress.
They would not take the mattress back because they called it used. At that point we tried to sleep on it once. They told us we could buy another mattress for another 25% of the price plus delivery. I told them it was unacceptable and that they could just give me the one in the showroom which was so comfortable. They said no, that hundreds of ppl. had laid on it and it couldn't be sold. It was so much better than what they delivered to our home. We ended up getting rid of the whole set and purchasing another elsewhere. They do NOT stand by their product, nor is their mattress a quality product. They lie and just want to make the sale. I really believe that they put good quality in the showroom only. Buyer be ware!
This report was posted on Ripoff Report on 04/09/2013 05:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Original-Mattress-Factory/internet/Original-Mattress-Factory-Another-OMF-RIPOFF-Internet-1041991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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