ED Magedson – Founder
I have an insect control problem more specifically roaches. Its a problem I can no longer handle myself, I originally used the pest control that was recommended by a family member, since this report is not about them, I won't mention their name, they were affordable but not getting the job done, so i decided to go with Orkin, they were more expensive but if they could do the job it would've been worth it. Well when they first came out I saw an improvement in the pest problem, but that's where the problems started. They claim to have a guarantee, however, its nothing more than words. I had to pay for every visit that they came out, and, I noticed that despite him coming out the pest problem was still getting worse. I called them to voice my concerns and they claimed to care and said that this month was free and that they would keep coming out and not charge me until they got the problem under control. Well first he missed his appointment and didn't even call to cancel (nice customer service). I called and complained and they finally sent him out. He came out and did his thing and said he would come back in 1 week, well one week passed and we didn't hear from him, he hadn't even scheduled an appointment, he said our appointment was 1 week later (so thats 2 weeks) , and never mentioned a time. Well the day of the appointment came and went he didn't show up and not so much as a call to let us know he couldn't make it. I was upset and called their corporate office and they said that a supervisor was going to call me. Of course they never called, i continued to hear nothing, finally, 1 month later the actual exterminator called wanting to schedule an appointment like nothing had ever happened and of course he wanted to charge us for the next visit, I blew him off because at that point i decided to fire them. Later they actually had the nerve to call me and take their customer service survey, of course i gave them low marks across the board and told them to have a supervisor call me and of course no one called. Do not waste your money on this company! They are based on lies and poor customer service.
This report was posted on Ripoff Report on 11/07/2010 10:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Orkin-Pest-Control/internet/Orkin-Pest-Control-Terrible-customer-service-dont-waste-your-money-Internet-659285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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