• Report: #850286

Complaint Review: Orlando Locksmiths

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  • Submitted: Wed, March 07, 2012
  • Updated: Wed, March 07, 2012

  • Reported By: Connie — Orlando Florida United States of America
Orlando Locksmiths
Internet United States of America

Orlando Locksmiths They replaced all my doorknobs and deadbolts when all I wanted was them rekeyed Internet

*Consumer Comment: Here's what you posted in the first paragraph of your report...

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My 24 year old son's roommate moved out but did not give him her key so I decided to get the locks changed so she wouldn't be able to get back into the house. I called Orlando Locksmiths and told the girl on the phone that I wanted to get the locks changed on my house because a roommate had moved out and still had a key.

I asked her how much it would be and she said there was a $29 fee for coming out and then $25 per lock plus hardware. I assumed by the hardware she meant the locks. So I made an appointment for them to meet my son at the house. I no longer live in Florida.

The technician arrived as scheduled. He did the work and when checking that the key worked in each lock told my son the cost was $700. My son called me immediately. I spoke to the technician and told him all I wanted was to have the lock changed so the roommate couldn't use her key. He said oh that was rekeying. The work order said change the locks.

He contacted his manager who called me. I explained the problem and the guy said it was a miscommunication. He said if they took the locks out and put the old ones back in and did the rekeying it would cost about $400 so he would give me 25% off the bill. I told him I was not happy with this but didn't feel like I had any choice.

I probably should have been more hardnosed about it but not being local and I didn't want to put my son in an awkward position. My son said he though they needed to take the door knob and deadbolts out in order to change the locks.  I can understand how he didn't know what to expect.

My problem is that I told the girl what I was trying to accomplish so she should have written it up as a rekeying even if I didn't use those words. Even if it was written as change the locks that isn't the same as change the doorknobs and deadbolts. Why didn't the technician ask about since the doorknobs and deadbolts were obviously working. They were only about 3 years old.

I should have told the manager that I didn't think I should have to pay for them to undo the work I didn't want them to do but I am not good at dealing with confrontation. But I wanted to warn the rest of the world about what I felt was a definite ripoff.

This report was posted on Ripoff Report on 03/07/2012 05:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orlando-Locksmiths/internet/Orlando-Locksmiths-They-replaced-all-my-doorknobs-and-deadbolts-when-all-I-wanted-was-the-850286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Here's what you posted in the first paragraph of your report...

AUTHOR: Ken - (USA)

"I called Orlando Locksmiths and told the girl on the phone that I wanted to get the locks changed on my house because a roommate had moved out and still had a key."
If I were Orlando Locksmiths that's just what I would have done, also.

CHANGING locks is NOT the same as re-keying locks.
You  also told the technician this:

" I spoke to the technician and told him all I wanted was to have the lock changed so the roommate couldn't use her key."
Can't see how they Ripped you off.
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