- Report: #810751
Complaint Review: Orphek LED Lighting
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| Orphek LED Lighting
Internet United States of America |
|
Orphek LED Lighting Ofir, Simone Orphek did not honor warranty service, employees barely speak english, very unprofessional Internet
*Consumer Comment: A 5 year old can do it.
*Consumer Comment: Orphek Customer Support.
*Consumer Comment: Purchasing Orphek LEDs
*UPDATE EX-employee responds: Mike Maddox
*Consumer Comment: Response to Maddox...
*Consumer Comment: You Are Quite Incorrect
*General Comment: hmmm
*Consumer Comment: Refuting that Authors of + Responses Getting Paid
*Consumer Comment: Copy/Paste Nonsense
*Consumer Comment: Orphek Review
*Consumer Comment: AlexS getting paid for defamation
*Consumer Comment: Positive rebuttals are obvious fakes...this is the real Orphek Review
*Consumer Comment: Orphek LED Lighting
*REBUTTAL Owner of company: Orphek's response to filed report
*Consumer Comment: Orphek's Excellent Products and Customer Service
*Consumer Comment: Orphek Falls Victim to Internet Smear
*General Comment: Orphek is not what this report claims.
*Consumer Comment: Orphek PR-156 Lighting
*Consumer Comment: buying experience at orphek
*UPDATE Employee: My experience with Orphek
*Consumer Comment: buying experience at orphek
*Consumer Comment: Orphek LED Lighting
*Consumer Comment: My experience
*Consumer Comment: This sounds more like defamation.
*Consumer Comment: Orphek LED Lighting
*REBUTTAL Owner of company: Orphek's response to filed report
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
In June 2011 I purchased an Orphek PR-156 LED Light for $799 from Orphek for my reef aquarium. After six months, one of the emitters failed. No big deal I thought, as I would send the unit in for warranty repair. That's when I found out that Orphek is just a factory in China, and only sends replacement parts. They require the owner of the light to actually affect the repairs on complicated electronic circuit boards!
To make matters worse, no one that works for Orphek appears to speak english worth a d**n! The only people I can get ahold of (Ofir and Simone) write terrible english, won't speak on the phone, and the person who helped me with my purchase originally who was helpful and spoke english won't answer emails anymore!
The only solution I was offered to all of this was to ship the unit to CHINA, wait for it to be repaired, and have it sent back - but they wanted me to pay for that!!
Orphek LED lighting and their PR156 (and other products I'm sure!) are a ripoff. No one speaks english, complete lack of warranty service, no professionalism, and they're based ONLY out of China, with no official stores or people in the USA!!! Apparently they've had issues in the past because now their site has a 5 page "legal" warranty disclaimer that's not even valid in the USA! Don't buy and reef aquarium LED lights from Orphek!
To make matters worse, no one that works for Orphek appears to speak english worth a d**n! The only people I can get ahold of (Ofir and Simone) write terrible english, won't speak on the phone, and the person who helped me with my purchase originally who was helpful and spoke english won't answer emails anymore!
The only solution I was offered to all of this was to ship the unit to CHINA, wait for it to be repaired, and have it sent back - but they wanted me to pay for that!!
Orphek LED lighting and their PR156 (and other products I'm sure!) are a ripoff. No one speaks english, complete lack of warranty service, no professionalism, and they're based ONLY out of China, with no official stores or people in the USA!!! Apparently they've had issues in the past because now their site has a 5 page "legal" warranty disclaimer that's not even valid in the USA! Don't buy and reef aquarium LED lights from Orphek!
This report was posted on Ripoff Report on 12/17/2011 01:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orphek-LED-Lighting/internet/Orphek-LED-Lighting-Ofir-Simone-Orphek-did-not-honor-warranty-service-employees-barely-s-810751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search TipsOkay, first and foremost...You're complaining that you're talking to Ofir and Simone, why would anyone complain that they're talking to the actual owner and developer of these diodes that are in the light?! If anything that shows amazing customer service! English can be a barrier but unless english is your second language, you get the jist of what they're saying and they do it in a proper manner.
As for your complaint...I've replaced a multichip in my Orphek light, and honestly, a 5 year old could do it. They provided me with proper instructions and I've never done anything as simple as that. It's two wires that you solder, not difficult, put your big boy pants on and man up. If you have an issue, feel free to e-mail me personally at (((ROR redacted))) and I'll help you out.
The replacement part is shipped directly to you, all you have to do is put it in, big deal. Be happy you have one of the best lights on the market right now.
And actually, I have a card sitting right here that says ORPHEK U.S. SALES REP, so don't say they have no one in the U.S. and actually I've met him, he came into the fish store I work at for a demonstration and i also saw him at their booth at an aquarium EXPO. So that's a load of crap. This was meant for one thing, to bash this company, probably due to the fact that someone paid him to do so.
I've had one issue with the light, but had a good reason for it defaulting and the problem was fixed almost immediately. I think it's safe to say you either didn't try at all or you're lying. Good luck to you buddy, I hope to hear from you so we can solve this issue of yours.
-Joe-
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What's this? #2 Consumer Comment
Orphek Customer Support.
AUTHOR: SSN Captain - (United States of America)
SUBMITTED: Sunday, November 11, 2012
I have owned the PR-156 Lighting unit (2 of them) for almost a year now. Perfect operation. Looks like it did when it was brand new (even though it's hanging in a full hood in a salt-moist atmosphere).
Their customer support has been excellent. Every email sent gets a prompt answer back. I have also looked at competitor's products at local fish stores and observed that none of them are built as solidly as the Orphek lights I am using.
Their customer support has been excellent. Every email sent gets a prompt answer back. I have also looked at competitor's products at local fish stores and observed that none of them are built as solidly as the Orphek lights I am using.
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What's this? #3 Consumer Comment
Purchasing Orphek LEDs
AUTHOR: Roger M - (United States of America)
SUBMITTED: Sunday, November 11, 2012
Orphek LEDs are carried by Marine Depot. If you have any concerns with dealing with Orphek directly you can bypass that issue entirely. I have purchased with full satifaction from Marine Depot for years. If they carry it, they will back it.
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What's this?
Instead of "I am pretty sure mike maddox owns part of orphek" why don't you try to check it???
Mr. Maddox has no connection whatsoever with Orphek.
This should be clear to every reader.
Mr. Maddox has no connection whatsoever with Orphek.
This should be clear to every reader.
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What's this? #5 Consumer Comment
Response to Maddox...
AUTHOR: Joseph - (United States of America)
SUBMITTED: Monday, May 14, 2012
Read this article, hopefully it clears up Mike Maddox's involvement...
http://www.advancedaquarist.com/blog/orphek-issues-statement-regarding-mike-maddox-et-al
http://www.advancedaquarist.com/blog/orphek-issues-statement-regarding-mike-maddox-et-al
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What's this? #6 Consumer Comment
You Are Quite Incorrect
AUTHOR: Sam - (United States of America)
SUBMITTED: Monday, May 14, 2012
Mike Maddox owns no part of Orphek whatsoever. He also no longer has any association whatsoever with Orphek. The sites that he initiated were illegal and have since been taken down. The ONLY Orphek website is and always has been http://www.orphek.com.
I dealt only briefly with MM because his customer service was laughable and he was incapable of returning an email within 24-hours. It has been nearly a year and a half since my last contact with him and I deal directly with Simone and Ofir as do the bulk of Orphek's customers globally. Their customer service is beyond exceptional as are Orphek's products. I now have them installed on over a dozen reefs systems with outstanding results in all of them.
I dealt only briefly with MM because his customer service was laughable and he was incapable of returning an email within 24-hours. It has been nearly a year and a half since my last contact with him and I deal directly with Simone and Ofir as do the bulk of Orphek's customers globally. Their customer service is beyond exceptional as are Orphek's products. I now have them installed on over a dozen reefs systems with outstanding results in all of them.
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What's this?
i am pretty sure mike maddox owns part of orphek. i remember seeing a post about how he owns the orphek domains, and about how he designed some of their fixtures. he is at least getting a cut!
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What's this? #8 Consumer Comment
Refuting that Authors of + Responses Getting Paid
AUTHOR: SSN Captain - (United States of America)
SUBMITTED: Sunday, March 25, 2012
I take exception to the recent comment stating that all positive review authors are getting paid. I know at least one that is NOT, me.
I have been fully satisfied by my Orphek lighting system. I would buy from them again but probably won't have to for a long time (happy to say, since the product appears to be very rugged and dependable.
I have been fully satisfied by my Orphek lighting system. I would buy from them again but probably won't have to for a long time (happy to say, since the product appears to be very rugged and dependable.
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What's this? #9 Consumer Comment
Copy/Paste Nonsense
AUTHOR: Sam - (United States of America)
SUBMITTED: Sunday, March 25, 2012
I am not an Orphek employee nor paid by Orphek. I am, though, an industry professional that considers Orphek's products to be the best available.
These allegations or false and either the work of Mike Maddox or someone who is being paid by a company whose products simply cannot compete with Orphek. They are exactly the same on every site. Please do google "Orphek scam". Someone who obviously has no life and nothing better to do has copied and pasted this nonsense onto dozens of sites.
How about showing you have a pair and reveal who you really are so you can be confronted in a court of law. You, sir, are a coward and a liar. Eventually, you will be taken to task for your offenses.
These allegations or false and either the work of Mike Maddox or someone who is being paid by a company whose products simply cannot compete with Orphek. They are exactly the same on every site. Please do google "Orphek scam". Someone who obviously has no life and nothing better to do has copied and pasted this nonsense onto dozens of sites.
How about showing you have a pair and reveal who you really are so you can be confronted in a court of law. You, sir, are a coward and a liar. Eventually, you will be taken to task for your offenses.
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What's this?
I leave it to you, dear consumer, to decide who is getting paid here. The person touting the 'amazingness' of orphek repeatedly, or the person posting a simple report regarding the poor business practice of Orphek LED lighting?
I believe a simple google search of "is orphek a scam" will help you make up your mind.
Orphek Reviews (the positive ones) are all paid for!
I believe a simple google search of "is orphek a scam" will help you make up your mind.
Orphek Reviews (the positive ones) are all paid for!
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What's this? #11 Consumer Comment
AlexS getting paid for defamation
AUTHOR: Joseph - (United States of America)
SUBMITTED: Thursday, March 22, 2012
It's not hard to search for Orphek and find the same person bashing this product over and over on various different sites. Orphek is number one with the quality of their products and customer support. Not only will they personally fix any problem that may present itself with one of their products, they'll do it quickly and with a friendly smile. In the time I've spoke to Ofir and Simone, their knowledge and love for this hobby shows 150%! They're passionate about this hobby and about flawless customer service. My light shipped FROM the USA not internationally so I have no idea where this guy is getting his information...just track your shipment and it's plain to see it comes from the US. AlexS is either getting paid well for this defamation or is a cry baby who doesn't know how to deal with minor issues like a real man, instead they bash an entire company because they're not happy, or as I said before, getting paid well for it. I show each and every person I've ever met these lights and they're more than impressed each time! Just take a look at this tank and tell me these lights are not flawless:
http://orphek.com/led/gallery-marine-reef-aquarium-photos/
On top of everything, nothing new is said, there are no rebuttals, he simply copy's and pastes his original statements on several sites and can't back up any of the slander said. He has no proof of any accusations and just feels the need to complain like a child. Grow up and if you're not happy, move on, I dare you to find a more suitable light for your aquarium...you'll be disappointed every step of the way. Perhaps in a few years when every light company has caught on you MAY be able to find a light comparable, but at that point I'm sure Orphek will have advanced far beyond all other companies as they have now.
If you want a superior product, buy Orphek. If you want one of the same ol' lights that everyone sells and doesn't provide useful light for your coral and inverts then go with any of the other companies, DIY's or generic brands. You'll never find any light more suitable for the well-being and health of your aquarium life.
http://orphek.com/led/gallery-marine-reef-aquarium-photos/
On top of everything, nothing new is said, there are no rebuttals, he simply copy's and pastes his original statements on several sites and can't back up any of the slander said. He has no proof of any accusations and just feels the need to complain like a child. Grow up and if you're not happy, move on, I dare you to find a more suitable light for your aquarium...you'll be disappointed every step of the way. Perhaps in a few years when every light company has caught on you MAY be able to find a light comparable, but at that point I'm sure Orphek will have advanced far beyond all other companies as they have now.
If you want a superior product, buy Orphek. If you want one of the same ol' lights that everyone sells and doesn't provide useful light for your coral and inverts then go with any of the other companies, DIY's or generic brands. You'll never find any light more suitable for the well-being and health of your aquarium life.
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What's this? #12 Consumer Comment
Positive rebuttals are obvious fakes...this is the real Orphek Review
AUTHOR: AlexS - (USA)
SUBMITTED: Thursday, March 22, 2012
All of the above positive "reviews" are obviously fake. All originate from either Orphek.com email addresses or Orphek sponsors (see the websites listed). If the allegations weren't true, there wouldn't have been such a flurry of responses, all glowing with good things about Orphek. How would a happy customer even be aware of this report?
Take a look at the three pages of search results when you google search "is orphek a scam?", "orphek scam", or "orphek review". This company has pages and pages of reports dictating less-than-reputable activities.
The company has no location in the USA. This company has no contact information besides an email address. These are not signs of a reputable company. Buyer beware!
This report is the only true orphek review.
Take a look at the three pages of search results when you google search "is orphek a scam?", "orphek scam", or "orphek review". This company has pages and pages of reports dictating less-than-reputable activities.
The company has no location in the USA. This company has no contact information besides an email address. These are not signs of a reputable company. Buyer beware!
This report is the only true orphek review.
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What's this? #13 Consumer Comment
Orphek LED Lighting
AUTHOR: Joseph - (United States of America)
SUBMITTED: Saturday, February 25, 2012
My response is this:
Orphek is NOT a China based company and Ofir and Simone are extremely knowledgeable at what they do! I am a customer and have had to pleasure of talking to Ofir on countless occasions before I even became a customer and I always got a respond within a day. If you can't understand their English then you're the one with the problem. Ofir knows what he's doing and is extremely knowledgeable in his field, I mean come on, he developed the best reef capable diode on the market right now! I too am an Orange County resident and I've never had an issue with this company or their products, they treat EVERY SINGLE ONE of their customers like FAMILY! If a product is damaged in shipping (highly unlikely since they're crated) or something goes wrong with the light, Orphek personally makes sure the problem is resolved. It's not a usual thing to actually talk to the OWNER of a company when it comes to customer service but Ofir takes it upon himself to respond personally, now that's what I call customer service and satisfaction. He's always the first to help with PAR and PUR numbers and detailed information about the effectiveness of these lights.
If you know whats best for your reef, you'd choose Orphek. Orphek should be the standard of LED lighting.
Orphek is NOT a China based company and Ofir and Simone are extremely knowledgeable at what they do! I am a customer and have had to pleasure of talking to Ofir on countless occasions before I even became a customer and I always got a respond within a day. If you can't understand their English then you're the one with the problem. Ofir knows what he's doing and is extremely knowledgeable in his field, I mean come on, he developed the best reef capable diode on the market right now! I too am an Orange County resident and I've never had an issue with this company or their products, they treat EVERY SINGLE ONE of their customers like FAMILY! If a product is damaged in shipping (highly unlikely since they're crated) or something goes wrong with the light, Orphek personally makes sure the problem is resolved. It's not a usual thing to actually talk to the OWNER of a company when it comes to customer service but Ofir takes it upon himself to respond personally, now that's what I call customer service and satisfaction. He's always the first to help with PAR and PUR numbers and detailed information about the effectiveness of these lights.
If you know whats best for your reef, you'd choose Orphek. Orphek should be the standard of LED lighting.
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What's this? #14 REBUTTAL Owner of company
Orphek's response to filed report
AUTHOR: ORPHEK SUPPORT ASSISTANCE - (Brazil)
SUBMITTED: Friday, February 24, 2012
Orphek is an International company selling its products worldwide, providing quality customer assistance services in many languages, including English.
Our warranty & shipping policies are detailed in our website and we have a no return clause. Our company would never ask its clients to return a defective unit to China, simply because it is against our policy.
Units purchased in the USA with a valid warranty can be sent (by the original purchaser) to a US address for repair, upon our technical support evaluation and decision. If a defective unit cannot be repaired, and it is under a valid warranty, our company will replace it for a brand new product, free of charge.
Orphek is not a Chinese company; we are proudly an international company spanning many countries and nationalities. We have an online Center for Technical Support, answering to enquires from all over the world, including local support in Canada, USA, Israel, Switzerland, Dubai, Brazil and UK.
Not only that, distributors, retailers and shop owners carrying our products are required to hold a minimum stock of units/parts for replacement if needed.
They are also required to provide technical support to their clients in order to answer questions, give guidance and assist in the proper use and maintenance of our units.
Our clients are definitely our most important assets, therefore we are 100% committed to their satisfaction.
We invest in customer assistance efficiency because our clients have real value! Our relationship with our clients is so good in fact, that they are often proud to provide us amazing images of their tank for display in our gallery page in our website. Our customers sent us most of photos displayed in our gallery, with our lights over their tanks.
In the same opportunity we would like to state that the companys disclaimer is a standard disclaimer for all companies selling products via Internet, valid for all the countries we do business with, including the USA.
We would also like to clarify that we havent sold the PR-156 solution to this alleged client as he stated in this bashing; therefore it should not be taken seriously.
Regarding this alleged purchaser, we advise to all consumers evaluating to purchase our products, or ANY other LED lighting product, that a person using a fake name to promote bashing should not be taken under consideration. Someone who is really not satisfied with a purchase of any kind, and has the good will of helping others, does not hide himself under a fake signature.
We were never contacted by this supposed client and although we have gathered enough evidence that this is a fictitious persona, with the systematically clear intention to harm our image for his own personal joy or reasons, we are still giving the opportunity to stand forward and really solve this problem, if there was ever one, by contacting supportcenter@orphek.com
Check the link provided to see his systematically bashing and the comments of rebuttal of REAL CONSUMERS and company's staff:
REBUTTAL
Both Libel and Bashing are considered crimes even when performed via Internet anonymously, and it can be subjected to both Criminal and Civil Lawsuits.
If you are considering purchasing our products, you are more than welcome to check all the information about us in our websites and reviews posted by experienced hobbyists and professionals.
Check the link provided of testimonials:
Testimonials
You are also welcome to contact us for further details about the products or our warranty & shipping policies.
Enlighten your life with Orphek Led Lighting!
Our warranty & shipping policies are detailed in our website and we have a no return clause. Our company would never ask its clients to return a defective unit to China, simply because it is against our policy.
Units purchased in the USA with a valid warranty can be sent (by the original purchaser) to a US address for repair, upon our technical support evaluation and decision. If a defective unit cannot be repaired, and it is under a valid warranty, our company will replace it for a brand new product, free of charge.
Orphek is not a Chinese company; we are proudly an international company spanning many countries and nationalities. We have an online Center for Technical Support, answering to enquires from all over the world, including local support in Canada, USA, Israel, Switzerland, Dubai, Brazil and UK.
Not only that, distributors, retailers and shop owners carrying our products are required to hold a minimum stock of units/parts for replacement if needed.
They are also required to provide technical support to their clients in order to answer questions, give guidance and assist in the proper use and maintenance of our units.
Our clients are definitely our most important assets, therefore we are 100% committed to their satisfaction.
We invest in customer assistance efficiency because our clients have real value! Our relationship with our clients is so good in fact, that they are often proud to provide us amazing images of their tank for display in our gallery page in our website. Our customers sent us most of photos displayed in our gallery, with our lights over their tanks.
In the same opportunity we would like to state that the companys disclaimer is a standard disclaimer for all companies selling products via Internet, valid for all the countries we do business with, including the USA.
We would also like to clarify that we havent sold the PR-156 solution to this alleged client as he stated in this bashing; therefore it should not be taken seriously.
Regarding this alleged purchaser, we advise to all consumers evaluating to purchase our products, or ANY other LED lighting product, that a person using a fake name to promote bashing should not be taken under consideration. Someone who is really not satisfied with a purchase of any kind, and has the good will of helping others, does not hide himself under a fake signature.
We were never contacted by this supposed client and although we have gathered enough evidence that this is a fictitious persona, with the systematically clear intention to harm our image for his own personal joy or reasons, we are still giving the opportunity to stand forward and really solve this problem, if there was ever one, by contacting supportcenter@orphek.com
Check the link provided to see his systematically bashing and the comments of rebuttal of REAL CONSUMERS and company's staff:
REBUTTAL
Both Libel and Bashing are considered crimes even when performed via Internet anonymously, and it can be subjected to both Criminal and Civil Lawsuits.
If you are considering purchasing our products, you are more than welcome to check all the information about us in our websites and reviews posted by experienced hobbyists and professionals.
Check the link provided of testimonials:
Testimonials
You are also welcome to contact us for further details about the products or our warranty & shipping policies.
Enlighten your life with Orphek Led Lighting!
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What's this? #15 Consumer Comment
Orphek's Excellent Products and Customer Service
AUTHOR: Sam - (United States of America)
SUBMITTED: Wednesday, February 22, 2012
Nearly one year ago I was searching for a LED lighting solution to install over a reef aquarium being restored for a client. This product had to offer both proven superior effectiveness in maintenance and growth of SPS corals and a unique and modern aesthetic.
Orphek's PR-156wUV appeared to be exactly what both my client and I were looking for, at least from the standpoint of appearance. I contacted Orphek directly and literally pummeled them with emails full of questions, all of which were responded to quickly (always well within 24-hours) and thoroughly by either and sometimes both Ofir and Simone. Included in their replies were any relevant charts, graphs, test results, etc. and the decision was made to give their products a try.
Three units were purchased for my client and installed over their newly restored system. They have performed flawlessly. The condition of the reef, the proliferation of calcareous algae, the superior color rendering, the brilliant color development in aquacultured B-grade SPS corals, and in Tridacnid clams are all well beyond our expectations.
Since that time I have purchased and installed Orphek lighting solutions including the PR156, the PR25 (on my office system), their T5 replacements, and the DIF series pendants on various systems. In fact, all systems with which I am currently involved have Orphek products installed on them. There is not a single instance where either my or my client's satisfaction has been anything less than absolute.
Simone and Ofir produce vastly superior products and provide world-class customer service befitting product of this caliber. I absolutely cannot believe that this complaint is anything more than a sham posted by a coward intent on smearing Orphek's good name. I challenge this poster to contact me directly to address the issues with his unit. I will be happy to do so and will do so quickly.
Further, the poster's comments regarding less than perfect English prove that he/she is unaware that less than 5% of the people on this planet speak English as their first language. I am sure though, that he/she is fluent in Mandarin since more people speak it as a first language than any other.
Orphek's PR-156wUV appeared to be exactly what both my client and I were looking for, at least from the standpoint of appearance. I contacted Orphek directly and literally pummeled them with emails full of questions, all of which were responded to quickly (always well within 24-hours) and thoroughly by either and sometimes both Ofir and Simone. Included in their replies were any relevant charts, graphs, test results, etc. and the decision was made to give their products a try.
Three units were purchased for my client and installed over their newly restored system. They have performed flawlessly. The condition of the reef, the proliferation of calcareous algae, the superior color rendering, the brilliant color development in aquacultured B-grade SPS corals, and in Tridacnid clams are all well beyond our expectations.
Since that time I have purchased and installed Orphek lighting solutions including the PR156, the PR25 (on my office system), their T5 replacements, and the DIF series pendants on various systems. In fact, all systems with which I am currently involved have Orphek products installed on them. There is not a single instance where either my or my client's satisfaction has been anything less than absolute.
Simone and Ofir produce vastly superior products and provide world-class customer service befitting product of this caliber. I absolutely cannot believe that this complaint is anything more than a sham posted by a coward intent on smearing Orphek's good name. I challenge this poster to contact me directly to address the issues with his unit. I will be happy to do so and will do so quickly.
Further, the poster's comments regarding less than perfect English prove that he/she is unaware that less than 5% of the people on this planet speak English as their first language. I am sure though, that he/she is fluent in Mandarin since more people speak it as a first language than any other.
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What's this? #16 Consumer Comment
Orphek Falls Victim to Internet Smear
AUTHOR: Moshik - (Israel)
SUBMITTED: Saturday, February 18, 2012
I'm the owner of 6X pr156 Orphek led fixures and 2XDIF100b for almost a year now.
After reading the complains and the (positive)reactions to them I can only guess this is an attempt to damage the company and it's owners. They are false!! (And I'm not the only one).
My experience with this company was great. I wish other companies can learn something about responsibility, great communications, availability of replacement parts and quick reply when needed.
I had a problem with one of the timers and after a day the spare part was here(Brought by Orphek representative). Replacing it was easy as wearing my shoes (very modular). Sending the fixture to China was not even considered.
As I said, the communication was great.
The lights are great and my SPS and LPS corals feel great.
Sony, Nike, Toshiba, Apple and many more great names are manufacturing in China.I guess it's due to low labor rates. With Orphek innovative and high end products, I don't think there's a different.
I read the claims and know there is nothing serious about them. I want to see the tank, the fixture and the complainant. Hiding behind words and print is not a decent way to show the truth.It's nothing but a in honest behavior of someone who really want damage Orphek for the wrong reasons.
After reading the complains and the (positive)reactions to them I can only guess this is an attempt to damage the company and it's owners. They are false!! (And I'm not the only one).
My experience with this company was great. I wish other companies can learn something about responsibility, great communications, availability of replacement parts and quick reply when needed.
I had a problem with one of the timers and after a day the spare part was here(Brought by Orphek representative). Replacing it was easy as wearing my shoes (very modular). Sending the fixture to China was not even considered.
As I said, the communication was great.
The lights are great and my SPS and LPS corals feel great.
Sony, Nike, Toshiba, Apple and many more great names are manufacturing in China.I guess it's due to low labor rates. With Orphek innovative and high end products, I don't think there's a different.
I read the claims and know there is nothing serious about them. I want to see the tank, the fixture and the complainant. Hiding behind words and print is not a decent way to show the truth.It's nothing but a in honest behavior of someone who really want damage Orphek for the wrong reasons.
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What's this? #17 General Comment
Orphek is not what this report claims.
AUTHOR: sales_2@orphek.com - (United States of America)
SUBMITTED: Friday, February 17, 2012
I feel that I must personally respond to this posting as it is incorrect in my opinion. I have
known both Ofir and Simone for nearly 2 years now. I am an avid hobbyist with an enthusiasm for LED lighting and the design/manufacturing portion of this industry. Both Ofir and Simone are very commited to the development of their business and to all of their customers.
When you join the Orphek family as a customer you are in class of elite hobbyists that spans the globe. I have been in the family for a long time and last fall Ofir asked me to begin to work with him and to offer support here in the US. I gladly took on this role for him as a friend and fellow hobbyist. Since beginning to work with our customers I have come to the conclusion that both Ofir and Simone care about one thing..making customers happy. Success in this industry not measured by
units sold but by the satisfaction of those that have your product. Chevy measures their success in number of cars sold, Ferrari measures their success in the quality of each unit. We have only have interest in the quality of each unit.
Ofir and Simone work tirelessly to ensure that we continue to offer the top end products that set us
above the rest of the market. We spend many hours responding to customer emails and phone calls. Yes, I have a phone and use it all the time with customers. Like most people out there I use email, skype, chat, text message and phone calls throughout the course of my day. Orphek has given me the ability to work with customers and to help them to achieve higher results in their tanks. I am in personal contact with many of our family members.
I will admit that at times the emails from Ofir are challenging to decipher but that is why we have
such a vast network of individuals across the globe to offer support in a local setting. Ofirs involvement with individual customers shows his dedication to each family member and the post above narrow mindedly focuses on his language skills versus the actual product. I have never been in contact with this customer and have not had a single person approach me with any issue similar to this. In fact, this same letter or a VERY similar version of it can be found in many locations leading me to suspect that there is a motive behind this post.
Each rep in the Orphek family is committed to maintaining customer satisfaction and we work to achieve a higher set of goals than sales numbers. We are not striving to be the biggest, just the best. You can see the results in the tanks of our family and THAT is what matters.
known both Ofir and Simone for nearly 2 years now. I am an avid hobbyist with an enthusiasm for LED lighting and the design/manufacturing portion of this industry. Both Ofir and Simone are very commited to the development of their business and to all of their customers.
When you join the Orphek family as a customer you are in class of elite hobbyists that spans the globe. I have been in the family for a long time and last fall Ofir asked me to begin to work with him and to offer support here in the US. I gladly took on this role for him as a friend and fellow hobbyist. Since beginning to work with our customers I have come to the conclusion that both Ofir and Simone care about one thing..making customers happy. Success in this industry not measured by
units sold but by the satisfaction of those that have your product. Chevy measures their success in number of cars sold, Ferrari measures their success in the quality of each unit. We have only have interest in the quality of each unit.
Ofir and Simone work tirelessly to ensure that we continue to offer the top end products that set us
above the rest of the market. We spend many hours responding to customer emails and phone calls. Yes, I have a phone and use it all the time with customers. Like most people out there I use email, skype, chat, text message and phone calls throughout the course of my day. Orphek has given me the ability to work with customers and to help them to achieve higher results in their tanks. I am in personal contact with many of our family members.
I will admit that at times the emails from Ofir are challenging to decipher but that is why we have
such a vast network of individuals across the globe to offer support in a local setting. Ofirs involvement with individual customers shows his dedication to each family member and the post above narrow mindedly focuses on his language skills versus the actual product. I have never been in contact with this customer and have not had a single person approach me with any issue similar to this. In fact, this same letter or a VERY similar version of it can be found in many locations leading me to suspect that there is a motive behind this post.
Each rep in the Orphek family is committed to maintaining customer satisfaction and we work to achieve a higher set of goals than sales numbers. We are not striving to be the biggest, just the best. You can see the results in the tanks of our family and THAT is what matters.
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What's this? #18 Consumer Comment
Orphek PR-156 Lighting
AUTHOR: SSN Captain - (United States of America)
SUBMITTED: Friday, February 17, 2012
After much industry research, I chose Orphek lighting for my new reef aquarium setup. The folks at Orphek were extremely helpful in making technical decisions not only for my lighting, but also for the entire reef tank system.
They are very knowledgable reef keepers themselves and their advice was instrumental in creating a successful system of my own. Mr. Ofir Shitrit even went so far as to put me in contact with a gentleman from another company to help resolve a chemistry I was having with their product. This is an example of their dedication to supporting the customer and fellow reef keepers.
I don't know the original poster of the complaint, but from my experience it seems very out of character for Orphek to have acted as he described. I have had nothing but great dealings with them and will continue to recommend their product. We have effectively communicated even though they are not native English speakers. As long as their customer service is not affected by this, I see no issue here at all.
The lighting system for a large aquarium is not a trivial purchase. I am confident in the Orphek product and in the support of their staff and company.
They are very knowledgable reef keepers themselves and their advice was instrumental in creating a successful system of my own. Mr. Ofir Shitrit even went so far as to put me in contact with a gentleman from another company to help resolve a chemistry I was having with their product. This is an example of their dedication to supporting the customer and fellow reef keepers.
I don't know the original poster of the complaint, but from my experience it seems very out of character for Orphek to have acted as he described. I have had nothing but great dealings with them and will continue to recommend their product. We have effectively communicated even though they are not native English speakers. As long as their customer service is not affected by this, I see no issue here at all.
The lighting system for a large aquarium is not a trivial purchase. I am confident in the Orphek product and in the support of their staff and company.
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What's this? #19 Consumer Comment
buying experience at orphek
AUTHOR: Eli Kedar - (Israel)
SUBMITTED: Friday, February 17, 2012
My buying experience at orphek is completely different:
Shipping was fast.
Packaging was excellent.
I got the product I ordered.
The important thing of all is the product, and let me tell you as someone that looked and looked for led lighting devices Quite a bit; they have a great product, one of the best you can find, it worth every penny for me.
Language is no issue, the communication has always been good with them, right they are not blabbers, they respond straight to the point and .quickly, what is wrong with
that?
ofir and simone, language was good enough to clear themselves Again I've never had problemscommunicating with them.
In case of failure
they do have local support staff, in fact, their support person visited me to
check the performance of the lighting because i was the first to buy a certain
type of lighting and he was curious to see how well it
works.
Production in china is common, a huge part of what i and you buy made in china this is a reality in
2012
Again, the product itself is a professional and i can say that this excellent high end product.
Disclosure: I used Google translate. Is that O.K.??
Eli
Shipping was fast.
Packaging was excellent.
I got the product I ordered.
The important thing of all is the product, and let me tell you as someone that looked and looked for led lighting devices Quite a bit; they have a great product, one of the best you can find, it worth every penny for me.
Language is no issue, the communication has always been good with them, right they are not blabbers, they respond straight to the point and .quickly, what is wrong with
that?
ofir and simone, language was good enough to clear themselves Again I've never had problemscommunicating with them.
In case of failure
they do have local support staff, in fact, their support person visited me to
check the performance of the lighting because i was the first to buy a certain
type of lighting and he was curious to see how well it
works.
Production in china is common, a huge part of what i and you buy made in china this is a reality in
2012
Again, the product itself is a professional and i can say that this excellent high end product.
Disclosure: I used Google translate. Is that O.K.??
Eli
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What's this? #20 UPDATE Employee
My experience with Orphek
AUTHOR: Moshe - (Israel)
SUBMITTED: Friday, February 17, 2012
My name is Moshe and I represent Orphek in Israel for the last 14 months. I also have a 220G mixed reef tank with more than 120 different corals, including about 40 SPS corals. Over my tank there are 3 PR-156 units for the last 13 months. I am very satistied with the results that I have and so are all the visitors that comes to watch the aquarium and the lights.
I had never have any problem with my lights and my corals are doing fine with it.
There are about 70 PR-156 fixtures that were sold to Israeli hobbyists in the last year and all are working fine. There were small problems like of a part in the driver box that was replaced in no time.
All the hobbyists are fully satisfied with the service that they get from me as an Orphek representative in Israel and they express it in forums, emails, etc.
There are very few companies in Israel that give such good service to their customers.
I met Ofir and Simone and I know that customer service is their most important factor in Orphek's growing business.
Please excuse me for my English. I am a native Israeli and live here for more than 62 years.
Moshe
I had never have any problem with my lights and my corals are doing fine with it.
There are about 70 PR-156 fixtures that were sold to Israeli hobbyists in the last year and all are working fine. There were small problems like of a part in the driver box that was replaced in no time.
All the hobbyists are fully satisfied with the service that they get from me as an Orphek representative in Israel and they express it in forums, emails, etc.
There are very few companies in Israel that give such good service to their customers.
I met Ofir and Simone and I know that customer service is their most important factor in Orphek's growing business.
Please excuse me for my English. I am a native Israeli and live here for more than 62 years.
Moshe
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What's this? #21 Consumer Comment
buying experience at orphek
AUTHOR: Eli Kedar - (Israel)
SUBMITTED: Friday, February 17, 2012
My buying experience at orphek is completely different:
Shipping was fast
Packaging was excellent
I got the product I ordered
The important thing of all is the product, and
let me tell you as someone
That looked and looked for led lighting
devices .Quite a bit; they have a great product, one of the best you can find, it
worth every penny for me.
Language is no issue, the communication has
always been good with them, right they are not blabbers they respond straight
to the point and .quickly, what is wrong with that?
ofir
and simone, language was good enough to clear themselves
Again I've never had problems communicating with
them.
In case of failure they do have local support
staff, in fact, their support person visited me to check the performance of the
lighting because i was the first to buy a certain type of lighting and he was
curious to see how well it works.
Production in china is common, a huge part of
what i and you buy made in china this is a reality in 2012
Again, the product itself is a professional
and i can say that this excellent high end product.
Disclosure: I used Google translate.
Is that O.K.?
Shipping was fast
Packaging was excellent
I got the product I ordered
The important thing of all is the product, and
let me tell you as someone
That looked and looked for led lighting
devices .Quite a bit; they have a great product, one of the best you can find, it
worth every penny for me.
Language is no issue, the communication has
always been good with them, right they are not blabbers they respond straight
to the point and .quickly, what is wrong with that?
ofir
and simone, language was good enough to clear themselves
Again I've never had problems communicating with
them.
In case of failure they do have local support
staff, in fact, their support person visited me to check the performance of the
lighting because i was the first to buy a certain type of lighting and he was
curious to see how well it works.
Production in china is common, a huge part of
what i and you buy made in china this is a reality in 2012
Again, the product itself is a professional
and i can say that this excellent high end product.
Disclosure: I used Google translate.
Is that O.K.?
Respond to this report!
What's this? #22 Consumer Comment
Orphek LED Lighting
AUTHOR: Eli Kedar - (Israel)
SUBMITTED: Friday, February 17, 2012
My buying experience at Orphek is completely different
Shipping was fast
Packaging was excellent
I got the product I ordered
the important thing of all is the product, and let me tell you as someone
that looked and looked for LED lighting devices quite a bit; they have a great product, one of the best you can find, it worth every penny for me.
Language is no issue, the communication has always been good with them, right they are not blabbers they respond straight to the point and quickly, what is wrong with that?
Ofir and Simone, language was good enough to clear themselves
Again, I've never had problems communicating with them.
In case of failure they do have local support staff, In fact, their support person visited me to check the performance of the lighting because I was the first to buy a certain type of lighting and he was curious to see how well it works.
Production in China is common, a huge part of what I and you buy Made in China this is a reality in 2012
Again, the product itself is a professional and I can say that this excellent high end product .
Disclosure: I used Google Translate.
Is that OK?
Shipping was fast
Packaging was excellent
I got the product I ordered
the important thing of all is the product, and let me tell you as someone
that looked and looked for LED lighting devices quite a bit; they have a great product, one of the best you can find, it worth every penny for me.
Language is no issue, the communication has always been good with them, right they are not blabbers they respond straight to the point and quickly, what is wrong with that?
Ofir and Simone, language was good enough to clear themselves
Again, I've never had problems communicating with them.
In case of failure they do have local support staff, In fact, their support person visited me to check the performance of the lighting because I was the first to buy a certain type of lighting and he was curious to see how well it works.
Production in China is common, a huge part of what I and you buy Made in China this is a reality in 2012
Again, the product itself is a professional and I can say that this excellent high end product .
Disclosure: I used Google Translate.
Is that OK?
Report Attachments:
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What's this? #23 Consumer Comment
My experience
AUTHOR: ReefKeeper - (United States of America)
SUBMITTED: Thursday, February 16, 2012
My experience with Orphek has, so far, been nothing but a pleasure. I purchased a PR-156 about six months ago and it has run flawlessly since. I have needed some support, and like you, started out talking to their US rep. After a time, I was no longer able to contact him but was contact by Ofir. Customer support in both cases has been very prompt and helpful. Knowing some of the recent history, I feel that I may be able to shine some light on this.
During this past year, the US distributor of Orphek was found to be practicing unethical business principles and was therefore dropped. I believe Orphek's Canadian rep, Mr. Wilson has since been allowed to take over. As our experiences sound similar I would say we both got caught up in the same time frame of events. What you don't seem to see is the fact that when the US rep was no longer available, we were transferred directly to headquarters to be taken care.
There is a strong language barrier, but Orphek is an international company. To say, "To make matters worse, no one that works for Orphek appears to speak english worth a d**n!" is plain and simple a discriminatory insult against a company that does not hide the fact that it is NOT US based and is trying to help you out. While their language can be a bit hard to follow at times, anyone fully competent in the English language should easily be able to understand what is being said.
I have also talked to numerous people who have needed warrantee service on Orphek's products and not a single one of them has been asked to send their lights to China.
I have to say that after looking at your report, I can only come to the conclusion that I am looking at either a very extreme and very rare case or someone who jumps to conclusions and allows anger to drive away logic.
Attacks on someone's ability to speak or write English only exposes the writer's fallacies and should, for most people, reveal the rest of the information to be useless.
During this past year, the US distributor of Orphek was found to be practicing unethical business principles and was therefore dropped. I believe Orphek's Canadian rep, Mr. Wilson has since been allowed to take over. As our experiences sound similar I would say we both got caught up in the same time frame of events. What you don't seem to see is the fact that when the US rep was no longer available, we were transferred directly to headquarters to be taken care.
There is a strong language barrier, but Orphek is an international company. To say, "To make matters worse, no one that works for Orphek appears to speak english worth a d**n!" is plain and simple a discriminatory insult against a company that does not hide the fact that it is NOT US based and is trying to help you out. While their language can be a bit hard to follow at times, anyone fully competent in the English language should easily be able to understand what is being said.
I have also talked to numerous people who have needed warrantee service on Orphek's products and not a single one of them has been asked to send their lights to China.
I have to say that after looking at your report, I can only come to the conclusion that I am looking at either a very extreme and very rare case or someone who jumps to conclusions and allows anger to drive away logic.
Attacks on someone's ability to speak or write English only exposes the writer's fallacies and should, for most people, reveal the rest of the information to be useless.
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What's this? #24 Consumer Comment
This sounds more like defamation.
AUTHOR: Lyndon Mark - (United Arab Emirates)
SUBMITTED: Thursday, February 16, 2012
I have been a very satisfied user of Orphek aquarium lights for a couple of years now. I dont usually comment but seeing this rubbish has made me comment.
Whats wrong with Chinese products? Arent Apple products made in China?. Everyone and their grandma is taking their production to China. Theres good and bad Chinese products and these are definitely good.
I am also part of an online reef forum where Orphek lights are widely used in our part of the world and we have only good things to say about the product. Ofir and Simone may not be native english speakers....So what?
THEIR ENGLISH IS BETTER THAN MY BRAZILIAN...
Anyone tried getting help/assistance from Paypal when they have to resolve an issue? I can assure you its easier dealing with Orphek
Apart from myself I personally know two people who have had an issue with the Orphek lights and the replacement was sent out at Orphek's expense no questions asked.
This seems more like a defamation case than to actually address a customer service or a product issue.
Cheers
Lyndon
Whats wrong with Chinese products? Arent Apple products made in China?. Everyone and their grandma is taking their production to China. Theres good and bad Chinese products and these are definitely good.
I am also part of an online reef forum where Orphek lights are widely used in our part of the world and we have only good things to say about the product. Ofir and Simone may not be native english speakers....So what?
THEIR ENGLISH IS BETTER THAN MY BRAZILIAN...
Anyone tried getting help/assistance from Paypal when they have to resolve an issue? I can assure you its easier dealing with Orphek
Apart from myself I personally know two people who have had an issue with the Orphek lights and the replacement was sent out at Orphek's expense no questions asked.
This seems more like a defamation case than to actually address a customer service or a product issue.
Cheers
Lyndon
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What's this? #25 Consumer Comment
Orphek LED Lighting
AUTHOR: Joseph - (United States of America)
SUBMITTED: Thursday, February 16, 2012
Hello,
I am a consumer and user of Orphek lighting and honestly I've never been more happy with not only the product, but customer service. Fact of the matter is the number's don't lie, do the research ( http://marine-engineers.org/?s=orphek ) , you can't find a more solid product for an aquarium. Customer service has never been an issue and any e-mail or question is responded to within 24 hours with more than enough information for satisfaction. Ofir and Simone both do everything they can to ensure the customer (us) are happy with our purchase. Why would a company treat their customers poorly? The consumers are their lively-hood! You can tell the second you power on Orphek lighting that this company is passionate about what they do! Each product is packaged and shipped immaculately and if there is anything wrong with the product it is fixed as soon as possible (though it rarely happens). Orphek definitely knows what they're doing and I haven't found an LED light worth buying with the exception of Orphek.
Do the research: http://orphek.com/led/orphek-products/
Updates and news on Orphek lighting: http://orphek.com/led/blog/
You seriously cannot go wrong with these lights or this company, I've never been happier with a company as I am with Orphek!
Thank you, Joseph
I am a consumer and user of Orphek lighting and honestly I've never been more happy with not only the product, but customer service. Fact of the matter is the number's don't lie, do the research ( http://marine-engineers.org/?s=orphek ) , you can't find a more solid product for an aquarium. Customer service has never been an issue and any e-mail or question is responded to within 24 hours with more than enough information for satisfaction. Ofir and Simone both do everything they can to ensure the customer (us) are happy with our purchase. Why would a company treat their customers poorly? The consumers are their lively-hood! You can tell the second you power on Orphek lighting that this company is passionate about what they do! Each product is packaged and shipped immaculately and if there is anything wrong with the product it is fixed as soon as possible (though it rarely happens). Orphek definitely knows what they're doing and I haven't found an LED light worth buying with the exception of Orphek.
Do the research: http://orphek.com/led/orphek-products/
Updates and news on Orphek lighting: http://orphek.com/led/blog/
You seriously cannot go wrong with these lights or this company, I've never been happier with a company as I am with Orphek!
Thank you, Joseph
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What's this? #26 REBUTTAL Owner of company
Orphek's response to filed report
AUTHOR: ORPHEK SUPPORT ASSISTANCE - (Brazil)
SUBMITTED: Wednesday, February 15, 2012
Orphek is an International company selling its products worldwide, providing quality customer assistance services in many languages, including English. Our warranty & shipping policies are detailed in our website and we have a no return clause.
Our company would never ask its clients to return a defective unit to China, simply because it is against our policy. Units purchased in the USA with a valid warranty can be sent (by the original purchaser) to a US address for repair, upon our technical support evaluation and decision. If a defective unit cannot be repaired, and it is under a valid warranty, our company will replace it for a brand new product, free of charge.
Orphek is not a Chinese company. In fact we are proudly an international company spanning many countries and nationalities. We have an online Technical Support, answering to enquiries from all over the world, including local support in Canada, USA, Israel, Switzerland, Australia, Dubai and Brazil. Not only that, distributors, retailers and shop owners carrying our products are required to hold minimum stock of units/parts for replacement if needed. They are also required to provide technical support to their clients in order to answer questions, give guidance and assist in the proper use and maintenance of our units. Our clients are definitely our most important assets, therefore we are 100% committed to their satisfaction.
We invest in customer assistance efficiency because our clients have real value! Our relationship with our
clients is so good in fact, that they are often proud to provide us amazing images of their tank for display in our gallery page in our website. Almost all of the photos in our gallery are taken by our customers with our lights over their tanks.
In the same opportunity we would like to state that the companys disclaimer is a standard disclaimer for all companies selling products via Internet, valid for all the countries we do business with, including the USA.
We would also like to clarify that we havent sold the PR-156 solution to anyone directly for the price stated in this anonymous bashing; therefore it should not be taken seriously.
Regarding this alleged purchaser, we advise to all consumers evaluating to purchase our products, or ANY other LED lighting product, that anonymous bashing should not be taken under consideration. Someone who is really not satisfied with a purchase of any kind, and has the good will of helping others, does not hide himself under an anonymous signature.
Both Libel and Bashing are considered crimes even when performed via Internet anonymously, and it can be subjected to both Criminal and Civil Lawsuits.
If you are considering purchasing our products, you are more than welcome to check all the information about us in our websites and reviews posted by experienced hobbyists and professionals. You are also welcome to contact us for further details about the products or our warranty & shipping policies.
Enlighten your life with Orphek Led Lighting!
Our company would never ask its clients to return a defective unit to China, simply because it is against our policy. Units purchased in the USA with a valid warranty can be sent (by the original purchaser) to a US address for repair, upon our technical support evaluation and decision. If a defective unit cannot be repaired, and it is under a valid warranty, our company will replace it for a brand new product, free of charge.
Orphek is not a Chinese company. In fact we are proudly an international company spanning many countries and nationalities. We have an online Technical Support, answering to enquiries from all over the world, including local support in Canada, USA, Israel, Switzerland, Australia, Dubai and Brazil. Not only that, distributors, retailers and shop owners carrying our products are required to hold minimum stock of units/parts for replacement if needed. They are also required to provide technical support to their clients in order to answer questions, give guidance and assist in the proper use and maintenance of our units. Our clients are definitely our most important assets, therefore we are 100% committed to their satisfaction.
We invest in customer assistance efficiency because our clients have real value! Our relationship with our
clients is so good in fact, that they are often proud to provide us amazing images of their tank for display in our gallery page in our website. Almost all of the photos in our gallery are taken by our customers with our lights over their tanks.
In the same opportunity we would like to state that the companys disclaimer is a standard disclaimer for all companies selling products via Internet, valid for all the countries we do business with, including the USA.
We would also like to clarify that we havent sold the PR-156 solution to anyone directly for the price stated in this anonymous bashing; therefore it should not be taken seriously.
Regarding this alleged purchaser, we advise to all consumers evaluating to purchase our products, or ANY other LED lighting product, that anonymous bashing should not be taken under consideration. Someone who is really not satisfied with a purchase of any kind, and has the good will of helping others, does not hide himself under an anonymous signature.
Both Libel and Bashing are considered crimes even when performed via Internet anonymously, and it can be subjected to both Criminal and Civil Lawsuits.
If you are considering purchasing our products, you are more than welcome to check all the information about us in our websites and reviews posted by experienced hobbyists and professionals. You are also welcome to contact us for further details about the products or our warranty & shipping policies.
Enlighten your life with Orphek Led Lighting!
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