• Report: #519201

Complaint Review: Orthowhite and Dazzlewhite

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  • Submitted: Tue, November 03, 2009
  • Updated: Wed, November 25, 2009

  • Reported By: Donna — Hillsboro Ohio United States of America
Orthowhite and Dazzlewhite
300 NE 62nd Street Miami, Florida United States of America

Orthowhite and Dazzlewhite Cleanwhites "BEWARE BIG RIP OFF " Miami , Florida

*UPDATE Employee: Hello

*Author of original report: SAME OLD THING

*UPDATE Employee: Hello

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   Don't fall for it i ordered 4 me and my husband Only had it a few days and charged me full amount i called orthowhite and they laughed in my face and pretty much said to bad they canceled my order but said i had to pay the $78.41. Can't call Dazzlesmile couldn't get thur on hold  for 45 min, but got on live chat with them they gave me run around told me to call them later, only had it 2 days said even if i return it before the 14 days they will still charge me fixed them though called bank and they canceled my card and going to send me a new one so no more charges Ha! make sure u call and cancel your acct. or there charge u every month what's bad the package my husband got was used, one someone sent back it was in a clear baggie like u buy at store, real class ORTHOWHITE

This report was posted on Ripoff Report on 11/03/2009 07:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Orthowhite-and-Dazzlewhite/Miami-Florida-33138/Orthowhite-and-Dazzlewhite-Cleanwhites-BEWARE-BIG-RIP-OFF-Miami-Florida-519201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello

AUTHOR: Miriam.Hudson - (United States of America)



Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 Author of original report

SAME OLD THING

AUTHOR: FED-UP - (USA)

 

      SCAM SCAM SCAM

        DON'T BELIVE WHAT THEY SAY IT WILL COST YOU $$$$$$$$$ NO MATTER WHAT!!!!!!!!

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#3 UPDATE Employee

Hello

AUTHOR: Bobbie Miller - (USA)

Hello,

 If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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