- Report: #1016418
Report - Rebuttal - Arbitrate
Complaint Review: Osterman Propane
Osterman Propane7 Enterprise Lane Oakdale, Connecticut United States of America
Osterman Propane Osterman Propane Robs Small Customers Oakdale, Connecticut
*UPDATE Employee ..inside information: Osterman Rebuttal
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The last delivery we had from Osterman, they charged us $5.399/gallon! I had had enough. I assumed prices for propane were high, but when I researched the current prices for small users, all of the quotes I received were under $3.00/gallon. I had no idea how ridiculous the price was.
We only use 100 gallons a year and on top of the ridiculous price, they still charge an additional $85/yr tank rental fee for small users. In effect, we ended up paying over $6.00/gallon counting the tank fee. Apparently Osterman does not want small customers and their strategy is to gouge them until they leave. I find this practice underhanded and this company is sleazy. They could have encouraged small customers to leave by notifying them that they preferred not to service them, instead of gouging them until they leave. I have to say I feel a bit cheated and stupid for not investigating this sooner. I am sure they don't have 5,000 customers in southeast Connecticut anymore!
This report was posted on Ripoff Report on 02/18/2013 05:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Osterman-Propane/Oakdale-Connecticut-06370/Osterman-Propane-Osterman-Propane-Robs-Small-Customers-Oakdale-Connecticut-1016418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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