- Report: #359474
Report - Rebuttal - Arbitrate
Complaint Review: Otel.com, Gtahotels.com, Met Global
Otel.com, Gtahotels.com, Met Global330 West 38th Street Nationwide U.S.A.
Otel.com, Gtahotels.com, Met Global Otel.com will scam you senseless... beware!!!! New York Internet and nationwide
*UPDATE Employee: Otel.com is a well established and reputable company
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I called otel.com and the company stated that they would email my reservation information to the Sheraton. After a day or so, otel.com stated that they sent my information and gave me a confirmation number for the Sheraton. I called the hotel immediately and the reservation staff stated that this wasn't one of their reservation numbers. It was too short and furthermore I still wasn't in their system. I returned an email to otel.com and the company responded that I was booked with the hotel. I would continue this process for four days with both the hotel and otel.com(one claims I'm booked while the other stating I'm not).
On the day of my trip, I called the hotel and they continued to tell me that I wasn't in the system; I sent otel.com some desperate emails so they would send them my information to the Sheraton. During my travel to Canada, Otel.com left me an email and voice message stating that my reservation was intact and to check in. Upon arriving at the hotel, I attempted to check in but they did not have my information; they did have an Andre from Vancouver, Canada. Since I live in NY I couldn't check in, since it wasn't me.
I tried to call otel.com, but no one answered the phone. I sent an email, no response. I eventually left the hotel embarrassed, homeless, and hungry. I luckily found another place to stay. I would like otel.com to reimburse me for the $352 that I spent with the company. The company ruined my trip and furthermore stopped contacting me to resolve this situation. Thank you!
Rochester, New York
This report was posted on Ripoff Report on 08/05/2008 01:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Otelcom-Gtahotelscom-Met-Global/nationwide/Otelcom-Gtahotelscom-Met-Global-Otelcom-will-scam-you-senseless-beware-New-Yor-359474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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