• Report: #842463

Complaint Review: Ourisman Chevrolet Co. Inc

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  • Submitted: Tue, February 21, 2012
  • Updated: Wed, February 22, 2012

  • Reported By: Stephanie — Upper Marlboro Maryland U.S.A.
Ourisman Chevrolet Co. Inc
4400 Branch Ave. Marlow Heights, Maryland United States of America

Ourisman Chevrolet Co. Inc Car will not stay started Marlow Heights, Maryland

*Consumer Comment: Upon review...

*Consumer Comment: It is not uncommon...

*Consumer Comment: Wait a minute

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on 2/13/2012 car would stay started, it was towed to my mechanic. he advised that the security system needed to be reprogrammed which could only be done by the dearlership. we were able to drive the car to the local dealership Ourisman right around the corner. It stopped in their driveway, was then advised by a repair rep, no need to have it looked at, they will tell you that you need a engine, get it towed out of here, we will help you push it, into a parking space, then call your tow truck. that didn't happen, they walked away and left us standing there. a salesperson had to come to our resue and get the repair dept. to acknowledge us. i asked that the car be looked at, hook up to the computer or manually find out what is wrong, later that day, they said  the igintion must be replaced cost $684.98, gave authorization and had the work done and paid for. My daughter picked up the car and less than two miles away it stopped again. we were advised to have it towed back. the next day we were advised that now i have a new problem, new? when a asked to have the car checked at first and fixed. well,  now after the second diagnostic, the fuel pump and filter must be changed, cost $1507.00. total cost $2191.00. i came and removed the car from the dealers after I had to pay $128.00 diagnosic fee. I have since taken it to my mechanic, who is fixing it,  parts $270.00 and labor $200.00.    

This report was posted on Ripoff Report on 02/21/2012 07:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ourisman-Chevrolet-Co-Inc/Marlow-Heights-Maryland-20748/Ourisman-Chevrolet-Co-Inc-Car-will-not-stay-started-Marlow-Heights-Maryland-842463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Upon review...

AUTHOR: Ronny g - (USA)

Robert has a good point asking that question. It seems if we try to decipher this report that first your mechanic mis diagnosed it, then the dealership mis diagnosed it and over quoted, then properly diagnosed it and over quoted...then you had it towed back to your mechanic who agreed to fix it at a lower price then the dealership. So who is this report against? The mechanic for blaming the alarm, or the dealer for over quoting the repair? Or both?
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#2 Consumer Comment

It is not uncommon...

AUTHOR: Ronny g - (USA)

..for a dealership to blame the security system. They do tend to misdiagnose, assume and throw parts at it (at the customers expense) rather then actually go though the time and effort to properly diagnose the problem. Not saying all dealerships do this, or that all independent shops don't...but it is not uncommon so there may be some merit to this report.

In most cases a defective security system can not and will not cause a stall, but simply prevent a start.  Granted this report is not written very coherently, it seems the OP is trying to say the vehicle would not stay running, at least that is what I gather. I could be wrong.
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#3 Consumer Comment

Wait a minute

AUTHOR: Robert - (U.S.A.)

I have since taken it to my mechanic, who is fixing it,  parts $270.00 and labor $200.00.

- Is this the same mechanic who told you that it was the Security System?
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