- Report: #274255
Report - Rebuttal - Arbitrate
Complaint Review: Ourisman Honda Of Laurel
Ourisman Honda Of Laurel3371 Fort Meade Rd Laurel, Maryland U.S.A.
Ourisman Honda Of Laurel They don't honor their word or care about customer service at all!! Laurel Maryland
*UPDATE EX-employee responds: A Word of Advice
*Author of original report: UPDATE
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He comes to the service department and treats me as if I am poor trash trying to dupe him for a free key after he said I was going to recieve a discount. He offers to take $5 dollars off of the price and pretty much tries to make it seem as if I am lying and then when I gave him the finance persons name then all he has to say is well do you have it in writing. I have worked in customer service and feel that he needs to be trained for someone who is a manager he lacks diplomacy and honorability as a person. My mom calls him back after I call and tell her of the encounter and he accused her and me over the phone of tryingto just get a free key. I just wanted some type of consideration as a customer for the promise of the second key that was made to us by Mr. Abdul. After much arguing he then tells another service person over the phone to tell Mr. Campbell to take off whatever he could.
He never apologized for his rude treatment and I feel that because I am an African American woman in my 20's that he treated me as he did. Then when I purchased the key the service techs messed up my remote start and are now telling me that I have to pay for it because it is after market. I don't feel I should pay for something that they messed, it worked before I bought them my car and so they should have made sure it worked when I got it back. I was told by Mr. Campbell that it's not his responsibilty and that I have to incur the cost to repair it. The remote start was on the car when I purchased it from them two years ago so I don't even begin to know who it is by. He also made his techs look incompetent by saying they did not know how to repair it. They should have a better standard of customer care then what they have and I would not advise anyone to purchase from them as they will treat you like you are beneath them and lie and say what they need to in order for you to sign on the dotted line.
This report was posted on Ripoff Report on 09/12/2007 12:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ourisman-Honda-Of-Laurel/Laurel-Maryland-20724/Ourisman-Honda-Of-Laurel-They-dont-honor-their-word-or-care-about-customer-service-at-all-274255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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