Outback Steakhouse Outback Rewards? Don't bother - you can't use the rewards Internet

I received the following:

"We have found errors with the following codes and subtotals. Please check your codes and try again.

CODE: 05223003123051 SUBTOTAL: 76.46 REASON: Invalid code"



It was accepted at the time I entered it, which was weeks ago.  Why would I keep the receipt after that? The restaurant was the Vacaville, CA location.  Please credit my account as entered.

Your system seems to have been created by amateurs. 

>>> Status: no response after over a week<<<

Meanwhile, I have yet to hear back on your fiasco in taking so long to generate an aussie-tizer certificate, that it arrived too late to be of any use.  Because of your delays I asked you to recredit my account (before you issued it).   You ignored that, issued it too late to be of any use, and since then you have ignored my requests to recredit my account:

Your customer service is broken.  Through their incompetence, your program is a fraud.  See the following:
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13 May (NOTE - 10 DAYS BEFORE  INTENDED USE) Cashed in points for aussie-tizer 
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18 May (NOTE - 5 DAYS BEFORE INTENDED USE)

Re: My Outback Rewards/Other AssistanceRequested aussie-tizer coupon with points. Instructions say the coupon will arrive in email within 48 hours. It's been 3 days. Please advise. thanks.

ref:_00D30mVB0._50030Leu3G:ref
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18 May

Thank you for contacting us regarding My Outback Rewards Loyalty Program. Your question is extremely important to us. Our customer service team is carefully reviewing your email and will respond back to you within 1 business days. We've provided a copy of your email below for your records. We have also established a reference number for your issue which is 00681361. We'd be happy to further assist with any additional concerns you have with this issue. Including the reference number in the subject line for all future correspondence would be very helpful to us. You can simply "reply" to this email to keep the same subject line.
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20 May (NOTE - 2 DAYS -  NOT THE PROMISED 1 BUSINESS DAY, ABOVE)

Hi G... ,Thank you for taking the time to contact My Outback Rewards. We appreciate you bringing to our attention the problems you encountered. Please know that you, as a guest, are our first priority. As a company, we are committed to exceeding our guests' expectations. Your dining experience should be a great one.We sincerely apologize that you have not received your reward. However, we ask that you please be sure you have checked your junk and spam folders for the email containing your coupon. Again, thank you for taking the time to contact us. If you have any other questions about this program, just let us know.Cheers! My Outback Rewards Customer Service ref:_00D30mVB0._50030Leu3G:ref
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21 May (NOTE - MONDAY before intended use)

I never got it.I've checked deleted, spam, etc folders. It's not there. What is your solution? I want to use it on Wednesday.Why can't you just voide the one you think you sent, and issue a new one?
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23 May (NOTE - WEDNESDAY)

Haven't heard anything back from you. I 'cashed in' points for an aussietizer about two weeks ago, waited the 48 hours, nothing showed up. I notified you, you told me to check my email, I told you I had, and was expecting to use the coupon on Wed. Wed has now come and gone. I don't think much of your system or your customer service. Why not just immediately produce the coupon like everyone else does? Since you put a time limit on the use of the coupon, and you never sent it, you might as well just credit my account back. Is there anyone there who actually answers emails? Is there a phone number to a real person, or do we just get these form letters and no action?
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24 May (NOTE - THURSDAY, THE DAY AFTER I PLANNED TO USE IT)

Hi G...  ,Thank you for contacting us regarding your My Outback Rewards account.We sincerely apologize for any inconvenience that this issue may have caused you. Attached you will find the PDF copy of your free Aussie-Tizer certificate, to print out at your leisure.Please note, the unique barcode in the lower left corner may only be redeemed once.We thank you for your patience.Please let us know if you have any other questions regarding your account.Best,My Outback Rewards Customer

Serviceref:_00D30mVB0._50030Leu3G:ref
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25 May

I won't be near an Outback before the expiration date of this coupon.It does me no good. I told you last week I needed in time to use it Wednesday. THis is now of no use to me. Why not just print the darn coupons at the time you redeem them? Why this silly 48 hours? And why does it take so long for customer service to respond?Apparently there is no human at customer service actually paying attention. Please recredit my account.
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The above is incomplete. There were more exchanges, through your 'contactus' form, which generates useless robot responses. If anyone cares, please have a real person, with a real name contact me.
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>>>Status: No Response<<<