• Report: #558855

Complaint Review: Outboardrebuild.com

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  • Submitted: Sat, January 23, 2010
  • Updated: Sun, February 21, 2010

  • Reported By: BOB — pomona California USA
Outboardrebuild.com
2751 n. avalon blvd milton, Florida United States of America

Outboardrebuild.com Jimmy Praise Lies POOR CUSTOMER SERVICE milton, Florida

*Author of original report: Positive outcome

*Author of original report: What a joke this guy is!!!!

*Author of original report: MORE LIES DO NOT USE THIS COMPANY

*Author of original report: Not fixed

*Author of original report: fixed

*Author of original report: WILL SEE WHAT HAPPENS

*Author of original report: more missing parts

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So two years ago I had my powerhead rebuilt by these clowns . In sept 09 it starts making a banging noise ,shut it off had seatow bring me in .This was on the 4th of sept.So I started calling on the 7th (to outboardrebuild.com) and e-mailing, what I got from them was"the owner (Jimmy Praise) is on the other line or with a customer".This went on  untill oct 1 when they finally set up shipping.They recieved my powerhead on the 8th of oct.The waranty stated they must complete work within 30 days. Holloween comes and goes no response from them. Called them around the 8th of nov and was told "we are testing it and it sould be sent out within a week ". Waited untill 30th of nov, called them and  for the next 2 weeks I got "the owner is on the other line he will call you back", did he NO.The only way i got ahold of him was to *67 my number so he could not see who was calling.So on the 18 of dec he tells me they will be shipping it on the 21st but i would not get it till after the 28 th because of x-mas.He also stated because of the long wait he would pay for the shipping back to me(I paid for it from me to him).On the 28th of dec I called him to get a tracking number he told me they where closed untill the 4th of jan, he was doing paper and he would send my powerhead on the 4th of jan.OMG.So I call him on the 4th to get tracking number he tells me it would be going out tommorow he would call with tracking number.On the 7th I get a call from Echo global logistics asking for a credit card number so I
could pay for the shipping back to me ?????WTF?
 This is where it really gets good. When I call this liying b**tard back he tells me he could not pay for the shipping because he had spent too much money on extra parts (vro pump because it was not putting out enough psi , and a new timming ring because something was wrong with it)
NOT ONCE IN ALL THE PHONE CALLS DID HE SAY ANYHING ABOUT THESE ITEMS NOT ONCE.I told him i don't have the money right now , he told me it would be waiting here untill i could pay for shipping.
So I said screw it and paid for the shipping 259$( at this point I just want my motor back).Paid the money on the 7th Echo sent me and him a reciept via e-mail.On the 11th I e-mail Echo for a tracking number they stated they did not have it they sent a bol to outboardrebuild. Called jimmy back on the 12th he told me i was supposed to call him when I paid, WTF? For the rest of the week the phone calls went like this (We are waiting for R and l trucking to pick it up ). On friday the 15th he tells me if they don't pick it up buy monday he would drop it off himself.So I call R and L later in the day and they tell me they have not recieved a pick up order, in fact the last 5 things shipped from outboardreuild.com where dropped of at the terminal buy outboardrebuild.WHAT A LYING SACK OF .......
Sent a nasty e-mail to him and echo that night .On monday the 18th I get an e-mail from him with a tracking number...
I got my power head on fri the 22nd.nicely wrapped in plastic.


And now for the best part of the story............


NO VRO PUMP.............FLY WHEEL NUT ON FINGER TIGHT .......ONLY 2 SPARK PLUGS.
Thats just what I have noticed in the rain.Will look into it more when the rain stops.
 
After all these months this is what he sends me ?Will it run ? Did he even do any work on it ?Who knows?


All I can tell you right now is , DO NOT DO ANY BUSSINES WITH THESE GUYS .LIES LIES LIES
ONCE AGAIN I REPEAT DO NOT DO ANT BUSSINESS WITH OUTBOARDREBUILD.COM
AND CHECK OUT RIPOFF REPORT. COM ON THESE CLOWNS.


This report was posted on Ripoff Report on 01/23/2010 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Outboardrebuildcom/milton-Florida-32583/Outboardrebuildcom-Jimmy-Praise-Lies-POOR-CUSTOMER-SERVICE-milton-Florida-558855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
7Author 0Consumer 0Employee/Owner
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#1 Author of original report

Positive outcome

AUTHOR: BOB - (USA)

After several phone calls back and forth my problems with outboardrebuild and Jimmy Parise have been resolved.  Finally got to start my motor on Friday with the recent parts sent by Jimmy. Ran my motor Saturday from 1 pm to 10 pm in Newport harbor for break in, few minor problems timing was off and idle was off. After a few adjustments motor was humming right along.

What has become quite an internet battle for me and him, has resulted in a positive outcome for me . The lessons learned by him will hopefully turn out to be a positive outcome for his past and future customers... his future actions will only tell.

 

In the past few days Jimmy has made good with parts and open accounts with parts suppliers to help resolve my problems. Yes it has taken a while to solve my problems with him and, yes there was and still is a lot of bad blood between me and him, but he did stand up to make things right for me .Hopefully the way he has responded to me will be applied to the way he operates his business. I think it's going to be a tough up hill battle for him from this point on to try to rebuild his reputation.

At this point I can tell you I am satisfied with Jimmy .I have a motor that runs and seems strong and I feel in my heart that, if I do have any problems with my motor he will handle it with no haste. Thank you Jimmy and best of luck in the future.

 

Bob      
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#2 Author of original report

What a joke this guy is!!!!

AUTHOR: BOB - (USA)

I got a message on my cell Sunday from Jimmy Parise that went like this;

"I don't understand what nipple was broke on the vro and the timing ring was the same part number as the new ones I put these parts in the box myself. I'll be in the shop today .I don't understand all the vengeance towards me please call me"

WHAT HE DOESN'T UNDERSTAND THE VENGEANCE!

Why would I put these old parts on my motor when I was promised new ones? Why would I put used parts on anyway? He sends me a timing ring from a 91 motor, mine is a 97 who knows what motor he stole the vro the tempeture sensor and neutral switch off. as for the plugs he sent ,I just threw them away there not even for my motor and two of them where burnt.

This guy is a walking waste of space. He is an embarrassment to the all motor rebuilders out there and should not be used
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#3 Author of original report

MORE LIES DO NOT USE THIS COMPANY

AUTHOR: BOB - (USA)

This is what I e-mailed the owner of outboardrebuild Jimmy Parise


jaaaparise@gmail.com


 


You low life c*ksucker nice f*king parts. The fuel pump has a broken nipple the timing ring has a date written on it of 9/28/01 repar(not misspelled by me) my motor is a 1997, two spark plugs with different numbers two used and burnt

 

You told me that you could not help with the shipping because you bought new parts YOU LYING F*K

You told me the new parts where in a box but R and l didn't pick it up YOU LYING F*K

You told me on the 25th of January you would send parts by the 1st of February  YOU LYING F*K 

You told me on the 3rd of February you would ship them 2 day air  YOU LYING F*K 

You told me on the 8th of February that some guy named Kevin shipped them on 6th of February and I should get them on the 11th YOU LYING F*K 

 

In my opinion you stole the parts off my motor after I contacted R and L and Echo global as to the shipping. What company would take new parts off a motor they just did work on and put them in a box to show the customer they used new parts YOU LYING F*K 

    

While this was going on you went on the websites I posted this f*ked up story on and under different names you post about what great service and speedy turn around your f*ked up company has WHAT A PATHETIC PIECE OF SH*T YOU ARE YOU LYING F*K  after I posted more on my side of the story on Thursday night you must have been on the web and seen the shit others where posting about you. So you decide to overnight me this box of sh*t on Friday.

 

You have shot yourself and your company in the foot what a shame . You could have handled this like a real man but you didn't what shame.

 

Bob          
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#4 Author of original report

Not fixed

AUTHOR: BOB - (USA)

not fixed sorry to say... think I am being strung along again

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#5 Author of original report

fixed

AUTHOR: BOB - (USA)

problem was fixed
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#6 Author of original report

WILL SEE WHAT HAPPENS

AUTHOR: BOB - (USA)

Talked to Jimmy told me he would fix problems by monday the the 1St
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#7 Author of original report

more missing parts

AUTHOR: BOB - (USA)

After getting into my motor more it has sevaral loose or missing nuts and bolts and is missing the timing ring. the vro (fuel pump) is about 398.00$ and the timing base is about 412.00$  
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