In 2009, Dave White of Canyon Lake, Texas, submitted a bid to resurface my pool. Mr. White made the representation to my wife, Kathryn Winney, and me that he was the owner of Outdoor Amenities. We later discovered that the registered owner for this business is Joan Sartin White (who also owns Fusion Crete of Texas and Outdoor Oasis). Within months, the pool surface began peeling and sloughed off in sheets. The pool is 100% unusable and is dangerous to walk on due to the sharp edges of the coating. Additionally, we cannot use the Polaris vacuum machine because the sheets clog the motor and damage the machine.
Background Information: After soliciting numerous bids, we chose to use Dave White/Outdoor Amenities and specifically the product called Ultra Guard System (he also interchanged the name with Aqua Guard). This product offers a five year written warranty for the coating. We were very specific that he give us a written warranty signed by Dave White from the company he represented. We were given a five-year warranty, but later discovered it was for a product he didnt even use on the job. He was defrauding us from the outset. He had downloaded the warranty from the internet for a different, but similar sounding name product. When we contacted the company for whose product was listed on the warranty, we were informed they had never done business with or sold their product to Dave White or Outdoor Amenities. In other words, Dave White had fraudulently represented the product used and was trying to implicate an innocent company. The company was also interested in filing a lawsuit against Mr. White for fraud.
Dave White also represented to us that his company was a member of the Better Business Bureau (and made that representation in an email to us) and that he had an A+ rating with the BBB. The BBB did not have any complaints against him in January 2009. However, after trying to contact him on numerous occasions to have him come back to our home and see the problem and then fix it under the warranty given, we discovered that Dave White is NOT a member of the BBB and has not been for years. He blatantly lied to us again.
After attempting to contact him from spring 2010 through the August of 2010, he eventually took our calls/E-mails and showed up in early to mid-August. He missed the first appointment, but he did eventually make a home visit. He blamed it on the product, not his workmanship. He stated that he would take care of and set up a date in September 2010 to begin work on it. His excuse was that it was too hot to apply the coating again. He took several pieces of the coating that had peeled off and stated that he would be sending it to the lab for evaluation. At all times, he kept saying that he would make it good.
That was the last time we saw him. Unfortunately, he had been paid in full in 2009 upon the initial completion of the job. He received his money for the work and completion of the project (paid for in full) but then the company owned by Joan White failed, and by his actions refused, to honor the warranty, repair and replace statement that this company provided to us. The warranty was with this company not just Dave White. After repeated attempts to contact Dave White, neither he nor anyone representing the company or companies owned by Joan SartinWhite, has shown up with a work team to fix the pool surface as promised.
In September 2010, soon, he E-mailed he was ill and had had a stroke. Even if he was not feeling well, he had a work team that actually did the physical work and could make the necessary repairs as well as the owner of the company to management the work to honor their warranty. He apparently has since disconnected his telephones and has become unavailable.
He has warranty obligations to honor. He has run off and may be out of the State of Texas, possibly operating somewhere else now. Again, he did not honor the warranty on the product/workmanship and was never authorized to even use the product he said he was using as we found out from the supplier. Additionally, he apparently did not obtain insurance or bonding to cover risk of loss on projects provided to his customers.
This is a pool repair contractor/worker and company that provided less than adequate quality work as we can attest to, has not yet honored his companys warranties after two years since the work was done. He does not back up their statements of action to correct, repair or redo their work. Additionally, according to the makers of the product he says that he used it appears he may not have even been authorized to distribute and install the products he said he was using. Dave White and Joan Sartin Whites Outdoor Amenities to date appear to not to be honorable, trustworthy, conscientious, customer service oriented business operators. They did not back up their work warranties with actions to repair and to correct mistakes and make claims they will fix it and then are never seen again. They made claims that they could not back up and misrepresented themselves and their product warranties. They left us standing with a $5,000 to $6,000 surface repair expense paid for but with a damage pool within a year of their resurfacing work that had a five-year warranty. We now have to find another pool contractor to do their rework and resurface the pool correctly so we can again use it. He later E-mailed that he had shut down his company. He may be working under another company name owned by Joan S. White of Canyon Lake, TX. What a dishonorable pool construction company, rip off, hassle, and nightmare that this has become for us. We have not been able to enjoy this pool for well over a year.