• Report: #342167

Complaint Review: Outdoorsuperstore

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  • Submitted: Thu, June 19, 2008
  • Updated: Thu, June 19, 2008

  • Reported By:Menlo Park California
Outdoorsuperstore
outdoorsuperstore.com Internet U.S.A.

Outdoor Iinteractive OutdoorSuperStore Charged me and never sent my order Greenville Internet

*Author of original report: Outdoor Interactive Outdoor Superstore

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I got the run-around from this company and their supposed President when I tried to find out the status of my sporting goods order. Their order sheet specifically says they will not charge on my credit card until the goods are sent. I later found out that they in fact charged my account 2 days after I placed the order, despite never shipping the goods. A week later, I got a generic email from the "President" of the company notifying me that there is a delay in my order, despite the fact that they had listed 99+ boxes being in stock when I only order 10. It was suspicious that they did not ever send a confirming email of my order, nor did the "President" mention what the problem was or state my order number in his initial email. He provided a link to contact their Help Dept. I never got any replies to my e-mails to their Help Dept.

The "President" repeateldy did answer my e-mails saying he would check into the status of my order and have the Help Dept. contact me, but nothing ever happened. When I got aggressive with them and demanded they tell me the status of the order, I never heard from them again. I put the charge in dispute with my credit card company and sent them the back up correspondence, so I have no doubt the credit card company will excuse me from this charge. Please do the same with your credit card company if this company gives you the run-around like they did to me!

Jordan xxxxxxx
Menlo Park, California
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 06/19/2008 06:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Outdoorsuperstore/internet/Outdoor-Iinteractive-OutdoorSuperStore-Charged-me-and-never-sent-my-order-Greenville-Inter-342167. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Outdoor Interactive Outdoor Superstore

AUTHOR: Jordan heights - (U.S.A.)

I got the run-around from this company and their supposed President when I tried to find out the status of my sporting goods order. Their order sheet specifically says they will not charge on my credit card until the goods are sent. I later found out they they in fact charged my account 2 days after I placed the order, despite never shipping the goods.

A week after I placed the order, I got a generic e-mail from the "President" of the company notifying me that there is a delay in my order, despite the fact that they had listed 99+ boxes being in stock when I only ordered 10.

It was suspicious that they never sent a confirming e-mail of my order, nor did the "President" mention what the problem was or state my order number in his e-mail. He suggested in his e-mail to contact his Help Department. I never got any replies to my e-mails to their Help Department. The "President" repeatedly responded to my e-mails by saying that he personally would check into the status of my order and have the Help Department contact me, but nothing ever happened.

When I finally demanded that they tell me the status of the order, I never heard from them again.

I put the charge in dispute with my credit card company and sent the credit card company all the back-up correspondence, so I have no doubt the credit card company will excuse me from the charge. Please do the same with your credit card company if this company gives you the run-around like they did to me.
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