- Report: #955561
Report - Rebuttal - Arbitrate
Complaint Review: Outer Banks Blue
Outer Banks Blue3852 North Croatan Highway Kitty Hawk, North Carolina United States of America
Outer Banks Blue Poor Customer Service Kitty Hawk, North Carolina
*Author of original report: Repeated calls were made, no response from OBX Blue
*REBUTTAL Owner of company: Regret your discontent
I also spoke with the woman who was coming on the property daily to feed the cats. I explained to her I was not comfortable with her coming on the property and I felt as though it was inappropriate for the cats to be living on a rental property. One of the cats had an injured face and was bleeding. We observed them fighting on several occasions. If an organization such as her's wanted to feed feral cats, they should do so on private grounds rather than rental properties. Unfortunately, she continued to feed the cats for the remainder of the week, early in the morning before we would arise, even after I expressed my concern.
I never received another call from Outer Banks Blue. I did not want to let the issue ruin our vacation so I let it go since the week was already half over and I was tired of being irritated on vacation. Very poor customer service!
Other issues ... home was not up to standard on cleanliness,(sand on furniture in the living room, Jacuzzi tub had a soap film,) hot tub temp. control was not adequate ... most of the week it vacillated between 86 and 95 degrees. When the spa care taker came to check the issue, she apologized and said the have been having problems keeping the temperature up. The Pine Island Pool was closed and no one bothered to inform us but rather sent us passes the week prior to use the pool (leading us to believe we would have use of the pools). No apologies about the misleading information and once again, no phone calls from Patrick, the manager regarding this issue.
I have been renting properties in the outer banks for our family for over 14 years and this is the worst experience with a Realty company I have ever had. Will not use again.
This report was posted on Ripoff Report on 10/15/2012 08:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Outer-Banks-Blue/Kitty-Hawk-North-Carolina-27949/Outer-Banks-Blue-Poor-Customer-Service-Kitty-Hawk-North-Carolina-955561. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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