Outer Banks Blue Poor Customer Service Kitty Hawk, North Carolina

We stayed at a home rented by Outer Banks Blue September of 2012.  Upon arriving at the home, we were greeted by 7 feral cats who were being feed on the property (5 bowls around the property and 3 cat beds under the deck)  We had specifically chosen this home as a pet free home due to allergies in our group.  I contacted Outer Banks Blue on arrival day and was told someone would check into the issue.  I also left a message for the manager, "Patrick" explaining the issue and asking for a return call.  A young man also stopped by on arrival day to ask us if everything was okay.  I showed him the cats, beds, and bowls of food. He acted as if he had not been aware the cats were living there. He assured me he would share this information with the office. When I did not have a response by Monday, I called again.  I was once again told the owner would be called and a manager would be in contact with me.  

I also spoke with the woman who was coming on the property daily to feed the cats.  I explained to her I was not comfortable with her coming on the property and I felt as though it was inappropriate for the cats to be living on a rental property.  One of the cats had an injured face and was bleeding. We observed them fighting on several occasions.  If an organization such as her's wanted to feed feral cats, they should do so on private grounds rather than rental properties.  Unfortunately, she continued to feed the cats for the remainder of the week, early in the morning before we would arise, even after I expressed my concern.

I  never received another call from Outer Banks Blue.  I did not want to let the issue ruin our vacation so I let it go since the week was already half over and I was tired of being irritated on vacation.  Very poor customer service!  

Other issues ... home was not up to standard on cleanliness,(sand on furniture in the living room, Jacuzzi tub had a soap film,) hot tub temp. control was not adequate ... most of the week it vacillated between 86 and 95 degrees. When the spa care taker came to check the issue, she apologized and said the have been having problems keeping the temperature up.  The Pine Island Pool was closed and no one bothered to inform us but rather sent us passes the week prior to use the pool (leading us to believe we would have use of the pools).  No apologies about the misleading information and once again, no phone calls from Patrick, the manager regarding this issue.  

I have been renting properties in the outer banks for our family for over 14 years and this is the worst experience with a Realty company I have ever had.  Will not use again.