- Report: #658892
Report - Rebuttal - Arbitrate
Complaint Review: Overnight Mattress
Overnight MattressInternet United States of America
Overnight Mattress Their Guarantees Mean Nothing, and They Will Not Address Custmer Issues, and Will Not Return Your Money, Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I needed two mattresses by the following Friday, becuase I was going to my mountain house with guests who were arriving on Saturday. I ordered the mattresses on Monday for a Thursday delivery. They charged my credit card. They called on Tuesday and said they were out of stock, so they upsold me on a different mattress. I stressed that I have to have delivery by Friday, and that I would pay for faster shipping. They said that that the matresses would arrive on Friday. On Wednesday night, I received a Fedex shipping report that at 511pm on Wedensday evening (28 hours after the second order) that Fedex had recieved word to pick up mattresses for a Saturday delivery.
I began calling Overnight mattress to order two other mattresses to have sent overnight to arrive Friday. Nobody would take my calls. Even though they have a "Delivery Guarantee" they would do nothing, not even respond to my calls and e-mails. I then had to go out and buy mattresses for twice the cost, and they have only sent me an e-mail saying that if I am not at home to refuse delivery on Saturday (which I will not be) that they will consider the transaction closed. So now I will have twice as many mattresses as I need at three times the cost. Plus I had to waste a day running around to find matresses, and I will probably have to take them to small claims court to get a refund. Horrible customer service and a real ripoff.
This report was posted on Ripoff Report on 11/05/2010 03:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Overnight-Mattress/internet/Overnight-Mattress-Their-Guarantees-Mean-Nothing-and-They-Will-Not-Address-Custmer-Issue-658892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.