- Report: #674697
Report - Rebuttal - Arbitrate
Complaint Review: Overnight Mattress
Overnight Mattress119 E. King Street, Suite 221 Johnson City, TN 376 Internet United States of America
Overnight Mattress overnightmattress.com, dock 1 bad quality, horrible mattress, overnight mattress is a rip off! Internet
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About two years ago we purchased a king sized mattress from overnightmattress.com. It arrived rolled up, and we had to let it expand to full shape before we could use it. Once it came to full shapewe realized itsmelled really bad. It did comeback to full shape pretty quick. The smell went away in a few days I think. The mattress slept good for the first year. Key word good. The mattress was so cheap price wise that you can only expect so much. You get what you pay for. For the price we were okay with it. And happy with the purchase for the most part.
After the first year, we both noticed a rut starting the form in the center, and the bed just getting softer on both our sides.My side is really really soft. My wife's side is a little firmer but still much softer than when we got it. The support is completely gone on my side. I only weigh 230lb. I'm not light, but far from the point where the bed should break downafter only a few years.
To be fair, I have not called them to get a replacement. I think it has a ten year warranty, but the mattress hasn't been that comfortable where I want another one. Plus I'm affraid I'd have the same issue again. I wish I had spent the money on a real Temper pedic the first time. That's what I just bought today.
I guessovernight mattressshould get praise for some of the things they did right. Delivery was pretty fast, they were polite over the phone and their prices are dirt CHEAP!
Would I recommendovernight mattress.com to my friends? No. But if your on a tight budget and only care about a low price they may be a good choice for you. I've seen similair beds at walmart though, so you may want to check them out too if your in the market. If you want the real deal and can spend a little extra, go with the Temper pedic. It's not worth buying a cheaper bed if you can afford the temper pedic. They will last a lot longer. My friend has had hers for 6 years and says it feels the same now as it did in the store.
This report was posted on Ripoff Report on 12/23/2010 02:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Overnight-Mattress/internet/Overnight-Mattress-overnightmattresscom-dock-1-bad-quality-horrible-mattress-overnight-674697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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