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  • Report: #979362

Complaint Review: Overstock.com

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  • Submitted: Fri, December 07, 2012
  • Updated: Fri, December 07, 2012

  • Reported By: Rwilly — Great Falls Montana United States of America
Overstock.com
Internet United States of America

Overstock.com Item Deivered Not What I Ordered Internet

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I ordered and paid $$148.00 for a Collezione Womens Plus Size Faux Leather Stand Collar Ruched Jacket in Cognac color for my wife for Christmas in mid November. I received the jacket by FEDEX within a week. When I open the package I found that the jacket was in Beige rather than Cognac. The invoice even stated the  color as Cognac. I immediately contacted Overstock customer service and have to admit the response was good and they agreed to resend the right jacket in the ordered color. They E-mailed me a return shipping label with UPS and the RMA number. They agreed to ship the jacket in 3 day shipping. I received the new package in a few days and when I opened it I found  again the color was Beige and did not reflect the invoice description. I again contacted Overstock to let them know the same problem and all they did was offer me a $10.00 credit to appease me. They would not resend another jacket and continued attempts to work with customer service resulted in numerous e-mails to contact different departments including the shoe department. [continued below]....
.....  I met my obligation of paying for an advertised article and Overstock now refuses to meet their obligation of supplying me with the proper article I ordered. I am now stuck with a Beige jacket that we dont want. Overstock really gives you a run around. Why not, they have my money.

This report was posted on Ripoff Report on 12/07/2012 11:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Overstockcom/internet/Overstockcom-Item-Deivered-Not-What-I-Ordered-Internet-979362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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