• Report: #979362

Complaint Review:

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, December 07, 2012
  • Updated: Fri, December 07, 2012

  • Reported By: Rwilly — Great Falls Montana United States of America
Internet United States of America Item Deivered Not What I Ordered Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I ordered and paid $$148.00 for a Collezione Womens Plus Size Faux Leather Stand Collar Ruched Jacket in Cognac color for my wife for Christmas in mid November. I received the jacket by FEDEX within a week. When I open the package I found that the jacket was in Beige rather than Cognac. The invoice even stated the  color as Cognac. I immediately contacted Overstock customer service and have to admit the response was good and they agreed to resend the right jacket in the ordered color. They E-mailed me a return shipping label with UPS and the RMA number. They agreed to ship the jacket in 3 day shipping. I received the new package in a few days and when I opened it I found  again the color was Beige and did not reflect the invoice description. I again contacted Overstock to let them know the same problem and all they did was offer me a $10.00 credit to appease me. They would not resend another jacket and continued attempts to work with customer service resulted in numerous e-mails to contact different departments including the shoe department. [continued below]....
.....  I met my obligation of paying for an advertised article and Overstock now refuses to meet their obligation of supplying me with the proper article I ordered. I am now stuck with a Beige jacket that we dont want. Overstock really gives you a run around. Why not, they have my money.

This report was posted on Ripoff Report on 12/07/2012 11:03 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

Ripoff Report Legal Directory