• Report: #713003

Complaint Review: Overstock.com

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  • Submitted: Sat, April 02, 2011
  • Updated: Sat, April 02, 2011

  • Reported By: ANTON — huntsville Alabama United States of America
Overstock.com
Internet United States of America

Overstock.com OVERSTOCK RETURN SCAM , Internet

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I wanted to let the world know in any way possible to avoid the return scam or basically any scam including prices on overstock. I am a victim also of the Hair Return Scam. I ordered 450.00 worth of outerwear with the intentions of only keeping a few items because I wanted to try on the items and pick colors after reading some posted reviews about different sizing issues. I also ordered a scarf and travel bag. The scarf arrived two days later seperate from the other items and I didn't like it so I wanted to return it. I went online to get the RMA as posted in the description of the item and the policy page for overstock. It stated "NOT Returnable" I called to find out why because it was 100.00 scarf. They said it was returnable but asked me 20 times why I didn't like it. I finally had to say I just want to return the item so can I please have the number. I returned it the same day and received a partial return over 3 weeks later (they took a restock fee??).

I received the outerwear all crammed into a small box a week later and the travel bag the following 5 days later (which was crap and not returnable according to them). I picked what I wanted and went back online to initiate the return and 90% of it said not returnable where some was. I called again and after hours of run-around got the RMA for the return. I returned the same day. I didn't even take one jacket out of it's plastic bag sealed. I put everything back in the box neatly and in the same exact packaging it arrived in. I tried on one of the jackets for fit and it was not for me. The other was a color issue but it was never opened. After at least 4 weeks and 8 emails later I received an email stating my return had been processed. Overstock had deducted half of what I paid and in the reason box it stated that HAIR had been found on the items. I called and talked to someone who said the warehouse would get back to them. After another week, I called again and they said that white hairs had been found on the items and they couldn't be sold. I have black hair ? They said they were looking at photos proving I had returned the items with hair on them but I asked for the pictures and they said they couldn't email that. So I filed with the BBB and finally after around 7 weeks after returning the items received my return. I didn't send anything with hairs on it so I was curious to see if anyone had problems with overstock as I did and sure enough they did. There are countless websites, articles and reports on this scam and pricing scams with overstock. There are even lawsuits against them and their pricing scams. I cannot believe that this can happen where we live. After living in a 3rd world country for a few years for work I can see it there but here? I find that overstock values are inflated, the quality poor or defective in many cases and the un-ethical practices of returning consumer money deplorable and we should take aim to protect other people. Money is hard to come by in my houshold and the least thing that can happen is that they be held accountable for unfair practices

This report was posted on Ripoff Report on 04/02/2011 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Overstockcom/internet/Overstockcom-OVERSTOCK-RETURN-SCAM-Internet-713003. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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