• Report: #278802

Complaint Review: Overstock.com

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  • Submitted: Mon, October 15, 2007
  • Updated: Wed, October 17, 2007

  • Reported By:Canton Georgia
Overstock.com
overstock.com Internet U.S.A.

Overstock.com Read the Return Policy Before Buying Internet

*Author of original report: Problem Reovled

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I purchased a set of Vupoint 2.4GHz Wireless Stereo Headphones on 08/12/2007. I had some initial problems getting them to work correctly and contacted Overstock. They agreed to process a return--but I was going to have to pay UPS $6.95 (Overstock ships all of their items for $2.95). I reread the manual that came with the headphones and discovered that I needed to reset my audio settings in Windows XP. The headphones worked fine so I did not return them. When I pulled out the headphones to use them the other day, again I experienced problems. I checked my settings. They were correct. I tested the USB port. It was operating correctly. I contacted Overstock again and asked for an even exchange. They refused because they only accept returns/exchange for 30 days after the purchase. It would be great if all product defects manifested within a 30 day time frame. Now, the headphone have stopped working and I am stuck with them. Please make sure to read Overstock's return policy before making a purchase.

Cynthia
Canton, Georgia
U.S.A.

This report was posted on Ripoff Report on 10/15/2007 11:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Overstockcom/internet/Overstockcom-Read-the-Return-Policy-Before-Buying-Internet-278802. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Problem Reovled

AUTHOR: Cynthia - (U.S.A.)

A credit in the amount of $21.46 was issued on 10/15/2007.
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