• Report: #168939

Complaint Review: Overstock.com

  • Submitted: Thu, December 22, 2005
  • Updated: Thu, December 22, 2005

  • Reported By:Seattle Washington
Overstock.com
www.overstock.com Nationwide U.S.A.

Overstock.com Shredded Merchandise! Www.overstock.com Extremely poor policies make customer service a dissatisfactory experience Internet

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I ordered some Egyptian Cotton towels from overstock.com. Upon arrival I washed them, gentle cycle, and when I removed them from the washing machine, one of the bath towels was completely in shreds.

In order to have that single bath towel replaced, Overstock requires I return the entire set (at my expense) and engage in procedures to initiate a return AFTER they receive my merchandise.

I question any company that forces you to expend additional time, money, and effort to obtain what you've already purchased.

Having done several thousand dollars worth of business with overstock.com in the past, this transaction guarantees I won't be dealing with them again.

Extremely poor policies make customer service a dissatisfactory experience.

Alicia
Seattle, Washington
U.S.A.

This report was posted on Ripoff Report on 12/22/2005 12:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Overstockcom/nationwide/Overstockcom-Shredded-Merchandise-Wwwoverstockcom-Extremely-poor-policies-make-custome-168939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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