SPECIAL UPDATE: July 23 2012: OxiFresh remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. OxiFresh is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, OxiFresh has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, OxiFresh has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever OxiFresh remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Editors UPDATE: Positive Rating and Recognition has been given to Oxi Fresh Carpet Cleaning
for its Commitment to Excellence in customer service.
Rip-off Reports investigation of this company has uncovered some interesting and good things about their focus on satisfying customers. They have, as we found, an ongoing commitment to total customer satisfaction. This means that customers can expect them not only to work hard to solve any problems that come up during a cleaning, they also do their best to avoid such problems from happening in the first place. This approach is part of the reason they have one of the lowest complaint-to-success ratios in the business and why tens of thousands of people do business with them.
During our Rip-off Report investigation, we asked the Oxi Team(SM) what they thought made them customer-committed. They gave us two answers: "The first thing, and the most immediate in our minds, is give them a cleaning like they've never had before. A green, safe, fast-drying cleaning that leaves carpets soft and dry in only about one hour. This means customers are back on their carpets fast, giving them back their day. I think that this, combined with the sheer thoroughness of our machine and cleaning solutions, is a large part of the reason we have such success with customers."
"Then there's how we approach customers who weren't satisfied with us. Naturally, we make strong efforts to correct any mistake we may commit, trying to work with the customer to find a satisfactory resolution. But as we work to solve this problem, we're also treating the situation as an opportunity to learn from past mistakes and become more efficient as a company. Learning why one carpet didn't clean as well or why one particular person is especially enlightening and it can help our technicians better understand carpet cleaning as a whole. That way we not only help our customers, we also learn how to better avoid making such a mistake again."
Rip-off Report can't help but appreciate this mature approach to customer issues and complaints. Rather than just trying to ignore them and sweep such problems under the rug, this team does there best to solve any problem they're faced with.
In summary, after our investigation, which included discussions with Oxi Fresh(R) and many of their past and current associates, Rip-off Report is convinced that they are committed to providing quality services resulting in total client satisfaction.Read more about Oxi Fresh's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Oxi Fresh Carpet Cleaning Did not perform services to my expectation, and now avoiding my attempts for refund Denver Colorado
I ordered my carpets to be cleaned based on an ad that I received in the mail advertising that they are pet stain and odor removal specialists. I spoke with the call center rep who scheduled my appointment. Upon their arrival, a street clothing dressed person showed up in his private vehicle, used my garden hose to mix his solvent, sprayed it on my floor, then without extracting anything, or following other company procedures, "cleaned" my carpet. he skipped rooms, and then proceeded to add on extras that cost money without advising me first. Walking in and out of my home on the wet carpets with street shoes without covers, and left my carpets wet for 8+ hours afterwards. (advert says carpets dry within 1-2 hours) my carpets were not cleaned to my satisfaction, and upon calling to complain, was not answered for two weeks, upon which a company rep named Jamie Himes came to my home a week after his first contact, admitted they could have done a better job, that their advert was misleading and that the gentleman that came to my home did not follow company procedures, and that I should have been advised of the procedures from the call center when I scheduled my appointment. He then asked for a chance to rectify the situation by redoing my carpets and when I declined, said that he would speak to the owner about a refund. I called him back a week later, and he advised me that the owner said that he would refund my money. I asked when, and he said he would call me back.
A week later, no phone call, and no answer to my follow up call to ask where my refund was. Another week went by and I called him again (June 21st) and his response to me was that he had done all that he can do to get my refund by asking the owner to send it back to me. He refused to give me contact info for the owner, and again stated that he would call the owner again to find out where my refund was and call me right back. Today, June 25th, I have called him 3 more times, with no answer to any phone call. I have called the call center, and his cell phone to advise of my intentions of filing a claim with the courts for my refund.