- Report: #632386
Complaint Review: PAINT FOR CARS .COM
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| PAINT FOR CARS .COM
Internet, New Jersey United States of America |
|
PAINT FOR CARS .COM Discount auto paint Internet, New Jersey
*REBUTTAL Owner of company: A Corporate Apology
*Consumer Comment: You're an A**, Ed
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
WHAT A JOKE!
I placed an order and within minutes decided that I needed to add something else.
So, I started calling and leaving message.
2nd day started again. They have a contenious recording.
I finally received a call back and accidentally dropped the call before we even started the conversation.
Tried unsuccessfully 3 time to call back---no luck.
Finally got in touch with them and got a BLAST about hanging up.
After my apology the conversation only got worse.
I had questions and the Lady was a real jerk and before it was over she was calling me a jerk for ordering one day and trying to get shipping status the next.
Tried to explain that I had questions but she was a (rimes with witch) unreal!!!
Would not listen and continued to jump me about the 4 calls.
I finally decided that this would only get worse if I had any problem after receiving
the product. She hung up, sent me two nasty emails BUT did cancel the order, saving me the trouble.
They do not know the meaning of customer service.
I never got as far as tech. support with questions.
If you deal with them good luck.
Please check other post about quality, I dodged a bullet.
Ed
This report was posted on Ripoff Report on 08/17/2010 02:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/PAINT-FOR-CARS-COM/Internet-New-Jersey-/PAINT-FOR-CARS-COM-Discount-auto-paint-Internet-New-Jersey-632386. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
A Corporate Apology
AUTHOR: www.paintforcars.com - (United States of America)
SUBMITTED: Wednesday, March 06, 2013
We here at Trinity 1945 Inc. www.paintforcars.com would like to extend an apology. We understand there were issues with our customer service dept especially a few individual employees. Since this thread has been started we have identified and corrected these issues. We now employ a new customer service staff trained to assist you with your needs and concerns during our normal business hours. Tech support and customer service is also available online through our website by using the contact us button. All comments and emails will be responded to ASAP. If you need assistance with any matter pertaining to our products or our company policies please contact us.
Thank you
Trinity 1945 Inc
www.paintforcars.com
Based on the way you overreacted to receiving a full refund, I would guess you're going to be one of the people finding it difficult to make purchases as more companies to filter bad customers come online.
