I bought my 2002 Audi A4 from a local dealership (not the Audi dealership) and since it was still under factory warranty, decided the only place that should service the vehicle would be the ONLY Audi dealer in the state, Parker Audi.
I took it in for the 50,000 scheduled maintence and when I got there for my appointment, I asked for a loaner car since I was told it would take about "an hour and a half." I was told by their main service person, Lonnie, that they didn't have one available. So I decided to wait in the customer lounge.
When the car was ready (as stated, about an hour and a half later) I was given my ticket and told, "If you get a survey, if you would, please give us all 5's." (the top score)
When my phone rang the very next day with the surveyor on it, I answered the questions honestly and on a couple of things (i.e., availability of a loaner car and whether the service was explained to me), I gave them the lowest score, a 1. No loaner car was given or offered and there was absolutely no description of the service that was performed on my vehicle.
A week later the owner of the dealership, Dave Parker, calls me wanting to know why I gave his service guy such a low score and I told him exactly how it was. Lonnie (the service guy) was never flat-out rude, but he never took the time to treat me like a valued customer either. I told him that I didn't know the tires had been rotated or anything else, and that even Jiffy-Lube and Wal-mart tell you what services they perform! He suggested that if I wasn't happy, to take my car elsewhere for service.
Well, about 2 weeks after that, my husband called to schedule service and when our name was looked up in their computer, we had been BANNED, per the owner, from getting service there.
SInce there is not another Audi dealer in my area (or even my whole state), what am I to do if I want to have my car properly cared for?! I'm not sure now that this is where I would want to take it anyway, but I think this is unethical and flat out TERRIBLE customer service.
LITTLE ROCK, Arkansas